Operational Excellence Lead

2 days ago

North Sydney, Australia Cover-More Full time

Job Description

Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

The Operational Excellence Lead – Claims is responsible for driving operational efficiency within the Operational Excellence Program, specifically leading the workstream focused on Claims. The role will lead a series of initiatives. achieving customer experience, efficiency, and risk reduction targets. The role is key to enabling the Cover-More Operations Vision. This role involves collaborating across the functions to streamline processes, enhance customer service, and enable the company to achieve its growth targets.

So, what’s the job?

You'll form part of the new Cover-More Operational Excellence Team. You'll lead the Claims Workstream to drive improved customer experiences and efficiency across the Claims Teams. You'll partner with the Head of Claims to define the Claims Operational Vision and roadmap and lead an Operational Excellence workstream to deliver the transformation. You'll identify, prioritize, and deliver a series of CI initiatives over the life of the program, maximizing value to the function, its customers, and employees. You'll be part of an agile, cross-functional delivery squad, including BPR, CX, technology, and Operations team members to deliver the program. You'll collaborate with technology to leverage technology enablers for optimizing redesigned processes and transforming customer experience, focusing on opportunities for automation and digitization of process. You'll partner with on and offshore stakeholders, creating a cross-functional and cross-location squad delivering amazing outcomes together. You'll lead workshops, drive initiatives, and solve problems. This is a hands-on role where you get to showcase all of your skills. You'll drive a culture of innovation and adaptability, encouraging the adoption of new technologies and approaches. You'll train and coach Continuous Improvement approaches and skills across the organization. You'll ensure compliance with industry regulations and maintain high standards of operational risk management. You'll support and encourage a robust and efficient governance model for the program.

And what are we looking for?

You'll have a Bachelor’s degree in Business Administration, Operations Management, or a related field. You'll have proven experience in operational excellence, process improvement, or a similar role within the insurance industry. You'll have experience in Claims transformation, process design, and/or automation. You'll have experience leading programs of work with responsibility for budgets. You'll have a record of delivering target benefits. You'll have ideally Lean 6Sigma BB certification. You'll have familiarity with other continuous improvement methodologies. You'll have experience with the use of digitization, automation, and RPA to deliver process improvements. Microsoft Power Apps experience would be valued. You'll have leadership skills with the ability to influence and engage stakeholders. You'll have excellent analytical and problem-solving abilities. You'll have exceptional communication and interpersonal skills.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together

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