Delivery Excellence Lead

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by the human connection that prioritises well-being and choice.

Here’s what you can expect from us:

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognise outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As part of Products and Technology, your mission will see you working at the forefront of technology, delivering innovative solutions on a scale you won’t find elsewhere.

Our teams use technology, automation, and innovation to try and decode the world’s biggest technological obstacles in areas such as the Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

What is the focus of the role?

As the Delivery Excellence Lead, you will be accountable for leading the widespread adoption and ongoing improvement of fit-for-purpose delivery systems of work, practices, and behaviours across the Software Engineering & and IT Delivery and Operating Model. You will ensure agile principles and practices are implemented and embedded across the organisation to enable the design and delivery of customer-centric solutions at faster speed and higher quality while accelerating our T25 strategy to become a true ‘tech-co’ organisation modelled on best practice digital business models that integrate business and technology teams to deliver fully digital product and service capabilities.

Key Responsibilities

• Align strategic vision in collaboration with the Chapter Area Lead, inspiring the team with a realistic but ambitious vision.
• Work with the global CoE and global Chapter members to set best practice standards and mature Agile/DevOps team performance.
• Managed CoE resource allocation with CoE Leads, including recruitment and/or selection, to ensure the capability required is available and mitigate resourcing issues.
• Collaborate with Chapter Area Leaders and stakeholders to lead the software engineering strategy, defining software development standards, and designing, collaborating, and implementing innovative end-to-end architectural solutions across multiple domains.
• Actively write production-ready code where required that accounts for edge cases and errors, which can be used as examples of best practices by other engineers by being easily testable and understood.
• Personally use systematic debugging to diagnose all issues within a set of related domains to enable best practices.
• Foster a culture of observability for Chapter Type, across multiple teams and support their capability to use operational data to improve the stability and performance of domains.
• Oversee and advise on the design, build, and maintenance of multiple complex software application technologies and their interaction with Telstra processes and systems.
• Authentically engage with and influence a complex and multi-stakeholder landscape to support incorporation of customer needs across TSE into leading-edge software application products, services, or systems that meet Telstra’s time, cost, and quality standards.
• Lead the prioritisation of the Backlog against various business metrics to maximize business value.
• Take joint responsibility along with the Chapter Area Lead in building capability and managing the performance and development of CoE and Chapter members.
• Lead professional development for TSE resources.
• Develop best practice guidance to ensure the broader software engineering capability is world-class.
• Embed a culture of continuous improvement, by establishing a sustainable framework of continuous integration, quality assurance monitoring, and testing.
• Actively promote and contributing to a culture of learning and growth in the team.
• Lead the overall delivery outcomes of the CoE within Software Engineering, Software Engineering Practices, Shared Services, and Productivity CoE includes:
  • Quality Engineering and Testing (AU/Ind)
  • Release and Deployment (AU)
  • Software Solution Engineering (AU/Ind)
  • Tech Practices (Au/Ind)
  • Solution Architecture (AU)
  • Developer Tools (AU)
  • Quality Engineering Practices (Ind)

About you

We’re looking for someone who has…

• Demonstrated expertise in large-scale program delivery, with a track record of successfully leading diverse teams.
• Proficiency in Project and Program Management tools and practices (e.g., Jira, Microsoft Project, etc.) and a willingness to adapt and learn new technologies.
• Advanced Agile Framework Proficiency – extensive expertise in Agile methodologies, including SAFe, Scrum, Kanban, Lean, and DevOps, and a commitment to promoting a collaborative and inclusive Agile environment.
• Extensive experience in Engineering and a well-rounded IT generalist background. Experience in automation scripting is highly desirable but not mandatory; we value a diverse range of technical skills.
• Proven leader with a strong commitment to fostering collaboration, influencing team members, and consistently delivering exceptional outcomes for Telstra. We encourage candidates with diverse leadership experiences to apply.
• Demonstrated strategic thinking and the ability to develop and execute plans that aligning with Telstra’s long-term objectives.
• Adept at influencing stakeholders at various levels, including executives, and leaders within Telstra, to drive initiatives forward effectively.

We welcome applications from candidates of all backgrounds, and we encourage you to apply even if you don’t meet all the listed criteria. Your unique skills, experiences, and perspectives are valuable to us, and we are committed to fostering diversity and inclusion.

Telstra is committed to creating a sustainable future for all Australians and is proudly Carbon Neutral certified by Climate Active.

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.