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Centre of Excellence Lead

3 months ago

Sydney, New South Wales, Australia ING Full time

ING, Australia's most recommended bank is looking for an experienced
Centre of Excellence Lead to specialise in our
Payments arena.

You'll be a passionate people leader with strong working knowledge and understanding of all relevant payment schemes and regulatory obligation, ready to make an impact on our business.


The Payment Services team in ING is responsible for overseeing all payment flows into and out of ING, including NPP, SWIFT, Cheques, Direct Entry and Card Schemes.

The team is also responsible for delivery of payments for all product lines within ING across Retail, Wholesale Banking and Group Treasury.


As ING's Centre of Excellence Lead - Payments, you'll actively and regularly liaise with the Australian payments industry and internal stakeholders on developments and key initiatives impacting the ING Payments landscape.


What you'll do

  • Act as the Payments SME providing payments expertise on the implementation of various initiatives both externally and internally driven
  • Act as the main point of contact for ING in the Australian payments industry forums
  • Own responsibility for representing ING, putting forward the ING position and collecting requirements to pass on to delivery or operational teams
  • Act as the entry point into Payment Services for any new initiatives that may require technical or operational development, governance and oversight
  • Identify opportunities to optimise and uplift operational processes and derisk processes within Payment Services domain
  • Manage a large operational team including developing and maintaining a high performance culture
  • Manage key relationships with internal business and external partners relevant to service delivery for ING

What we're looking for

  • Strong working knowledge and understanding of all relevant banking legislative and privacy regulations
  • 10+ years' experience in retail banking payment operations and cards experience
  • The ability to motivate and inspire others who can work as part of a team or individually
  • Excellent analytical and problem solving skills with exceptional communication skills (verbal and written) and negotiation skills
  • Experience with interactions with schemes (i.e. Visa, AP+, BECs) and payment regulators such as RBA, AusPayNet will be highly regarded

What's in it for you

  • Drop everything and learn with over 16,000 professional and personal development courses to choose from
  • Discounted ING Health Insurance
  • An additional Rest Day to support your wellbeing
  • An IMPACT day to volunteer on an approved sustainability activity

About Us


At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged.

We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead.

And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.


We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
**Applications close Wednesday 31st May 2023.