Head of Operational Excellence

3 weeks ago

Sydney, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

The Head of Operational Excellence & Continuous Improvement is responsible for driving operational efficiency and fostering a culture of continuous improvement within the organization.

Specifically, the role will mobilise and lead a multi-year program of work to drive Operational Excellence across all customer facing departments, achieving customer experience, efficiency, and risk reduction targets. The role is key to enabling the Cover-More Operations Vision.

So, what’s the job?

You'll design, mobilise, and lead a 3-year Operational Excellence program.

You'll build a small team of business process improvement experts and lead them to drive efficiency across all customer-facing functions.

You'll identify, prioritise, and deliver a series of CI initiatives over the life of the program, maximising value to the organisation, its customers, and employees.

You'll lead an agile, cross-functional delivery squad, including BPR, CX, technology, and Operations team members to deliver the program.

You'll collaborate with technology to leverage technology enablers for optimising redesigned processes and transforming customer experience - focusing on opportunities for significant automation & digitisation of processes.

You'll consolidate and lead some Operational Support Services to drive consistency and performance and deliver exceptional services into Operational functions.

You'll partner with WNS to support the Operational Excellence Program and ensure that benefits are achieved through both onshore and outsourced offshore services.

You'll bring the required capabilities and skills into the business, (including LEAN 6Sigma), to enable the program to deliver benefits in a robust, data-driven, and structured manner.

You'll get hands-on to lead workshops, drive initiatives, and solve problems. Lead from the front.

And what are we looking for?

You'll have a Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.

You'll have demonstrated years of senior leadership experience.

You'll have proven experience in operational excellence, process improvement, or a similar role within the insurance industry.

You'll have experience leading large, complex programs of work with responsibility for material budgets.

You'll have a record of delivering target benefits.

You'll ideally be Lean 6Sigma MBB or BB certified.

You'll have familiarity with other continuous improvement methodologies.

You'll have experience with the use of digitisation, automation, and RPA to deliver process improvements.

You'll have strong leadership skills with the ability to influence and engage stakeholders at all levels.

You'll have excellent analytical and problem-solving abilities.

You'll have exceptional communication and interpersonal skills.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

  • Head of Operational Excellence

    3 weeks ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, a shopping gateway to cashback deals and more from Australia’s leading brands. We exist to make every day more rewarding for our members, for our brand partners, for sick kids and for each other. Our brand partners work with us because our unique proposition delivers best-in-market returns on their marketing investment,...

  • Head of Operations Excellence

    4 days ago

    Sydney, New South Wales, Australia AFFINITY Group Full time

    We are seeking an experienced Head of Operations Excellence to join our leadership team. In this role, you will be responsible for driving operational excellence, profitability, and team engagement. You will balance strategic vision with hands-on execution to ensure seamless operations across the business.Inspire high performance, collaboration, and...

  • Head of Operational Excellence

    6 days ago

    Sydney, New South Wales, Australia National Australia Bank Full time

    At National Australia Bank, we are seeking an exceptional senior leader to join our team as the Head of Operational Excellence. This diverse and highly visible role will allow you to work closely with our dealing rooms across the globe.This senior leadership position offers genuine succession planning potential and a permanent opportunity in Melbourne or...

  • Head of Operational Excellence

    6 days ago

    Sydney, New South Wales, Australia Salexo Consulting Full time

    Operations Manager Job OpportunityWe are a leading provider of sustainable and energy-efficient solutions, dedicated to helping businesses and communities transition to cleaner energy systems.We seek an experienced professional to serve as our Operations Manager, responsible for driving growth and improving operational efficiency.Job Description:Lead the...

  • Head of Operational Excellence

    2 weeks ago

    Sydney, Australia GWF Full time

    George Weston Foods makes some of Australia & New Zealand's favourite and most innovative products. GWF employs around 6000 people across 58 sites and is a wholly owned subsidiary of Associated British Foods plc. GWF's product range is diverse and includes leading brands of bread and baked products, small goods, flour, milled products, animal feed, as well...

  • Head of Operations Excellence

    4 days ago

    Sydney, New South Wales, Australia Mable Full time

    Mable is a health-tech start-up established in 2020, dedicated to transforming home care in Australia through our innovative approach.Our company operates as a separate business entity from HomeMade, yet we share a common vision for self-management and empowering individuals to take control of their lives.As the Head of Operations Excellence, you will be...

  • Head of Business Excellence

    5 days ago

    Sydney, New South Wales, Australia Keegan Adams Recruitment Full time

    About the Job:As a key member of the Keegan Adams Recruitment team, the Head of Operations will play a critical role in driving operational efficiency and service excellence across the company's operations.The ideal candidate will have a proven track record of leading operations in financial advisory, funds management, or a similar environment, with exposure...

  • Head of Operational Excellence

    6 days ago

    Sydney, New South Wales, Australia This is an IT support group Full time

    Job SummaryFathom, a leading provider of risk analytics tools, seeks a seasoned Chief Operating Officer (COO) to join its executive team.The COO will be responsible for overseeing the company's operational functions, including product development, customer success, and technology infrastructure, while driving strategic initiatives and ensuring the successful...

  • Head of Dessert Production

    6 days ago

    Sydney, New South Wales, Australia 6 Head Full time

    Career Development Opportunity6 Head restaurant invites applications from ambitious Pastry Cooks looking to advance their careers. This exciting opportunity offers the chance to take on new challenges, develop your skills, and become a leader in the industry.About the PositionIn this critical role, you will be responsible for leading a team of skilled Pastry...

  • Head of Brewing Excellence

    2 days ago

    Sydney, New South Wales, Australia Lion Full time

    As a key member of our team, the Head of Brewing Excellence will be responsible for ensuring efficiency, quality, and continuous improvement across the brewery. The ideal candidate will have 10 years of leadership experience in large beverage sites as a department or site leader and 10 years of experience in brewing.

  • Head of Recruitment Excellence

    6 days ago

    Sydney, New South Wales, Australia Orchard Talent Group Full time

    Transforming Workforce ChallengesOrchard Talent Group is committed to assisting Human Services organisations achieve their goals through our bespoke recruitment services.Our team of experts provides tailored solutions to drive exceptional recruitment outcomes and contribute to solving critical workforce challenges in the Aged Care and Disability Services...

  • Head of Operations

    4 weeks ago

    Sydney, Australia Aramex Full time

    **Join the Aramex team as a dynamic Head of Operations!** Are you an exceptional leader with a proven track record of successfully navigating organizations through significant change? Are you an experienced professional who thrives in a challenging environment and exceeds expectations at every turn? If so, we have the perfect opportunity for you! Our...

  • Head of Support Operations

    18 hours ago

    Sydney, New South Wales, Australia KIVARI Full time

    Head of Support OperationsWe're on a quest to revolutionise customer support, and we need a brilliant HEAD OF SUPPORT OPERATIONS to lead the charge! If you're passionate about delivering exceptional customer experiences and have a knack for process improvement, we want to hear from you.As Head of Support Operations, you will be responsible for overseeing our...

  • Café Head Chef and Manager

    1 day ago

    Sydney, New South Wales, Australia Broken Head Holiday Park Full time

    **Job Summary:**We are seeking an experienced Cafe Manager to lead our kitchen team at Aunties Café, located within the Broken Head Holiday Park. As a key member of our team, you will be responsible for delivering exceptional customer service and producing high-quality café food with a focus on native ingredients and bush tucker.Key Responsibilities:Manage...

  • Head of Operations

    6 days ago

    Sydney, Australia Ashdown Consulting Full time

    $800 p/d + Super - 12 Month Contract - Sydney CBD **Head of Operations |12 Months |$800 p/d + Super** - $800 p/d + Super - 12 Month Contract - Sydney CBD **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency is working on a...

  • Restaurant Operations Director

    2 days ago

    Sydney, New South Wales, Australia Broken Head Holiday Park Full time

    **Company Overview**Broken Head Holiday Park, owned by Bundjalung of Byron Bay Aboriginal Corporation (Arakwal) RNTBC (BOBBAC), operates a large café food truck called Aunties Café. We serve great food with native bush tucker flavorings for breakfast and lunch.Job Description:The successful candidate will be responsible for managing the kitchen operations...

  • Systems Operations Head

    4 hours ago

    Sydney, New South Wales, Australia Oneflare Full time

    System Operations SpecialistAt Oneflare, we pride ourselves on our innovative approach to system operations. As a seasoned Systems Operations Head, you will be responsible for maintaining accountability for the operational state of our systems, driving a high-performance culture, and ensuring technical excellence throughout delivery of team OKRs. Join us in...

  • Head of Operations Support

    2 days ago

    Sydney, New South Wales, Australia Australian Broadcasting Corporation (ABC) Full time

    About the Role:As an Events Coordinator and Assistant to the Head of Operations, you will play a critical role in supporting the delivery of internal events and ensuring the smooth operation of the Operations Team.Responsibilities:Coordinating internal events, including logistics, catering, and audio-visual requirementsManaging event invitations, RSVPs, and...

  • Head of Brand Excellence

    4 hours ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    At Macquarie Bank Limited, we are shaping possibilities in 34 markets with a team that empowers everyone to contribute ideas and drive outcomes.Key ResponsibilitiesAs the Head of Brand Excellence, you will work closely with the Director of Brand Strategy to develop a systematic approach to elevating creative excellence across our ecosystem.You will...

  • Head of Operations

    2 weeks ago

    Sydney, Australia Manning Global Full time

    Our client, an eCommerce logistics and last mile delivery expert, is searching for a ** Head of Operations ** to join their business in *** **Australia ** **.** **Position Title**: **Head of Operations** **Position Type**: - Permanent**Start Date**: - ASAP**Location**: - Sydney, Australia**Contact**: - Bianca Papa | +49 (0) 89 23 88 98...