Senior Change Manager

6 Month Fixed Term Contract Opportunity

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you’ll make an impact

AMP Bank is partnering with leading technology provider Simpology to deliver an end-to-end home loan application journey which will fast-track ‘time to yes’, provide a superior broker experience, and give greater visibility and certainty of an application from submission to settlement. New capabilities delivered via this program across data, digital and automation will enable the AMP Bank to provide a streamlined experience which brings real-time decisioning and updates to brokers

The Senior Change Manager will be accountable for the design and delivery of all program Change Management solutions, integral in delivering sustainable changes and having a strategic impact on the business.

You’ll make an impact by:

Strategic Change Management

• Think globally about the change and strategically select the appropriate tools, methodology and models when facilitating change
• Develop change plans and activities to enable key stakeholders to support the project implementation.
• Identify barriers to the business initiative and develop change strategies/ plans and schedules to effectively overcome these barriers.
• Develop comprehensive ways of leading the change management effort through all stages of delivery and the customer lifecycle
• Manage and assess change impacts for: the enterprise heat map, the project and for any potential scope changes
• Measure and monitor adoption and success criteria, and facilitate reviews to obtain feedback to ensure a successful outcome. Use insights to enable further learning across the practice.

Stakeholder Management

• Collaborate with the Project Manager and other key leads. Seek inputs and feedback into the effectiveness of the Change Management Plan.
• Continually reassess the greatest area of resistance and blockages to focus engagement attention on priority areas.
• Actively co-manage with the Project/ Program Manager the risk and issue management process by identifying, reporting and managing change risks and resolving issues.
• Enhance Change Management capabilities at AMP by leading and/or contributing to continuous improvement activity and lifting skills.
• Assist in identifying suitable change agents and lead, educate, mentor them in the change process.
• Ensure key stakeholders receive a high level of support, are engaged and commit to the ownership of the change initiative.

Leadership

• Advocate the relevance of Change Management methodology, processes and practices across the enterprise, and to all levels of management.
• Act as a mentor to peers and Change Management resources to improve overall organisational Change Management capability.
• Enhance Change Management capabilities at AMP by leading and/or contributing to continuous improvement activity and lifting skills.

What you will bring to the team

• Experience leading complex change initiatives with a focus on digital / technology-driven transformation (Banking Lending experience would be advantageous).
• Exposure to financial services, working in large, complex environments, with experience in interacting with executive and senior management. 
• Proven experience developing and evolving change management toolkits, with the ability to deploy ‘right-sized’ change expertise from small to large initiatives
• Excellent communication skills to resolve complex issues in a straightforward manner, highly capable in; facilitating change, strategic thinking, impact assessment and influencing others.
• Strong stakeholder management skills across all levels of the organisation and across multiple functions.
• Proven change delivery in Agile methodologies and agile operating models preferable 
• Post graduate certification in change or similar domain, Agile Certification i.e. SAFe desirable

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver from strategy to execution. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.