Senior Change Manager

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 29th March 2024*

Please note Rest does not accept speculative resumes from recruitment agencies

Job Description

• Join a highly professional and collegiate team
• An exciting and transformative role
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As Senior Change Manager your role is to support the execution of change programs at work in partnership with Rest Strategic Delivery Team, and enterprise stakeholders.

This role is expected to work across various delivery methods (both agile and waterfall), working closely with project managers, product owners, project/delivery leads. This role works across multiple projects as part of a broader portfolio.

Key Accountabilities/Responsibilities:

• Apply a structured approach to organisational change management, ensuring articulation of scope, benefits and business outcomes of change required.
• Drive the adoption of solutions and benefits realisation through the end-to-end design and product delivery lifecycle through delivery of change strategy and plans across the portfolio of changes.
• Take an active and senior role in maturing the change practice within Rest to ensure focus on people and successful transition to business as usual, working with Business Analysts to ensure requirements are clear and process maps are reflective of end-to-end business processes; project managers to ensure change activities are integrated in the schedule and Business Owners to ensure ownership and collaboration from early in the project lifecycle.
• Implementation of change management plans, change management artefacts, communications, impact assessments and business readiness activities including process maps and working with the business teams to complete procedure documentation.
• Provide guidance to Change Review Forums/and of Organisational Change Team on change requests to ensure change is clearly understood and can be effectively prioritised, consider associated impacts to teams, change risks or issues, business resourcing requirements.
• Provide expertise, direct support and coaching to impacted business managers and frontline staff as they move through the change.
• Work with Project and Business Teams to support the training and testing processes.
• Work closely with other members of the Rest Delivery Teams to understand project schedules and resource requirements of SMEs that can be tracked in a Change Impact Heatmap for presentation to Steering Committees and other governance forums as required.
• Prepare Status Reports for required Steering Committee and other governance forums.
• Contribute to the maturation of the Organisational Change Management Function within Rest through reporting and community of practice meetings.
• Own the standards and creation of change communication for the Rest directed organisation projects.

Key change management activities may include:

• • Cross delivery stream change impact aggregation and management
  • Assessing change impact for cross stream scope changes
  • Consolidated change management plan including stakeholder management plan (project level view of stakeholders and potential cross stream overlaps)
  • Project level communications plan and execution
  • Identify training / education synergies across delivery streams.
  • Work with executives, sponsors and other stakeholders to help drive the change outcomes.
  • Assist with the definition of the people and cultural elements of the desired state and ensure that they are integrated with the technical and operational elements.
  • Assist with identifying the human variables that will impact risk/success and provide support to put in place measurable criteria of those variables.
  • Help identify the key roles and expectations of the sponsors of change, those who implement the changes, and the employee base who must operate in a constantly changing environment.
• Help building organisational change management knowledge, skill and competency at business and functional levels through active demonstration on projects
• Working across agile, waterfall and lean projects disciplines.

Qualifications

About You:

You are 'agile' by nature and methodology, this operating style complements your depth of knowledge in and expertise in the change management arena. Innovative thinker, flexible and adaptable; able to work in ambiguous situations while looking forward with a holistic view.

Qualifications

• A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model, Lean Change, or alternative change model.
• Relevant tertiary or technical qualifications experience in a similar Change role

Required experience, understanding or credentials including:

• Extensive change experience.
• Demonstrated understanding of change management principles, methodologies, and tools and how to use them in a changing environment.
• Strong business acumen and understanding of organisational issues and challenges, resilient and tenacious with a propensity to persevere.
• Experience delivering change into senior stakeholders and able to work effectively with all levels in an organisation.
• Must be a team player and able to work collaboratively with and through others and be able to establish and maintain strong relationships.
• Excellent communication skills – both written and verbal - Strong active listening skills and an ability to clearly articulate messages to a variety of audiences
• Ability to influence experienced stakeholders and move toward a common vision or goal.
• Innovative thinker, flexible and adaptable; able to work in ambiguous situations while looking forward with a holistic view.
• Organised with a natural inclination for planning and tactics, able to problem solve and identify root cause of issues while juggling multiple priorities at one.

Technical Skills

• Previous experience conducting impact assessments for technical change projects.
• Demonstrated experience with Agile delivery and collaboration tools (e.g., JIRA and Confluence) and within an Agile delivery environment.
• Excellent understanding of Microsoft environments, using Teams and SharePoint
• Experience facilitating workshops and small group sessions in an online environment.

Additional Information

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia)
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier