Operations Manager

2 months ago

Bondi Junction, Australia JewishCare Full time

Key Responsibilities:

  • Oversee the daily operations of NDIS service delivery, including Community Access Coordination and Supported Independent Living (SIL).
  • Lead and manage a multi-disciplinary team, ensuring high standards of care and service quality.
  • Ensure compliance with NDIS legislation, guidelines, and NDIS Quality and Safeguards Commission standards.
  • Manage and monitor program budgets, financial reports, and operational KPIs to ensure cost-effective service delivery.
  • Provide supervision, performance management, and mentoring to staff, ensuring ongoing professional development.
  • Work collaboratively with the Head of NDIS to identify workforce challenges, forecast solutions, and implement continuous improvements.
  • Ensure effective client engagement by coordinating intake meetings, reviewing client assessments, and developing tailored service plans.
  • Strengthen relationships with clients, families, and external stakeholders to improve service delivery and address feedback promptly.

What You Bring:

  • Extensive experience in Supported Independent Living 
  • 3+ years’ experience working within NDIS services and supporting individuals with disabilities.
  • Proven experience in a senior management role, with the ability to lead a multi-disciplinary team.
  • In-depth knowledge of NDIS legislation, compliance requirements, and quality standards.
  • Strong financial management skills, including experience managing budgets and financial reporting.
  • Excellent communication and stakeholder management skills, with a focus on client-centered service delivery.
  • Strong problem-solving and decision-making abilities, with a focus on continuous improvement and innovation.

Desirable:

  • Understanding of restrictive practices, incident reporting, and safeguarding processes.
  • Experience in managing DSOA funding.
  • Knowledge of Jewish values, culture, and heritage.

Qualifications:

  • Tertiary qualifications in Social Work, Social Science, Allied Health, or Nursing.
  • NSW Working with Children Check, NDIS Worker Check, and Criminal Record Check Clearance.

Why Join Us?
At JewishCare, we offer a collaborative and inclusive work environment where you can make a real difference in the lives of people with disabilities. We are committed to professional development and provide opportunities to grow your skills and advance your career.

How to Apply:
If you are passionate about NDIS services and want to lead a team that makes a difference, apply now via SEEK with your resume and a cover letter outlining your experience and suitability for the role.

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