Retail Operations Manager

4 weeks ago

Bondi Junction, New South Wales, Australia CAMILLA Full time

As a key member of the CAMILLA team, you will be responsible for leading the day-to-day operations of our boutique, driving sales and customer satisfaction through exceptional service and visual merchandising. Your expertise in people management and rostering will be crucial in maintaining a high-performing team.

With a passion for delivering an outstanding customer experience, you will be the face of CAMILLA, embodying our brand values and ensuring that every customer leaves feeling valued and inspired. Your ability to foster close relationships with customers and drive sales through effective product knowledge and storytelling will be essential in achieving our business goals.

As a leader, you will be responsible for overseeing the visual merchandising and sensory experience of the boutique, ensuring that it meets the highest standards of CAMILLA. Your innovative approach to retaining and attracting customers will be critical in driving business growth and success.

Key responsibilities include:

  • Maintaining the highest level of service to our retail customers
  • Having an extensive product knowledge and acting as the storyteller of CAMILLA
  • Leading the boutique team by example, using the CAMILLA values as a guide
  • Meeting KPIs and coaching others to achieve theirs
  • Taking responsibility for the boutique's visual merchandising and sensory experience
  • Implementing innovative approaches to retain and attract customers
  • Ensuring that the boutique and its team are in line with the CAMILLA standards

Requirements include:

  • A confident and bright retailer with strong retail experience (2 years minimum)
  • An individual who understands customer service and can tailor in-store experiences to each customer
  • Someone who relishes in the beautiful surroundings of the boutique and wants to maintain this to the highest standard
  • An empathetic and kind leader
  • A retail thoroughbred, with proven experience and success in sales and KPIs
  • A presentable and passionate ambassador for the CAMILLA brand

Perks of working with CAMILLA include:

  • Amazing training and development opportunities to cement your career in retail
  • A true focus on personal development and growth
  • A supportive national retail tribe
  • Generous discounts, uniform allowances, and access to sample sales
  • Being part of a global and expanding brand
  • Annual education 'Love-In' event at our beautiful Head Quarters in Alexandria
  • VIP Clientelling and Exclusive Events
  • Bonuses and Incentives
  • Worldly parties not to miss

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