Operations Manager

4 months ago

Bondi Junction, Australia JewishCare NSW Full time

**Posted**:
11/09/2024

**Closing Date**:
18/10/2024

**Job Type**:
Permanent - Full Time

**Location**:
Bondi Junction

**Job Category**:
Community Services and Development,Health, Medical & Pharmaceutical
- **Attractive Salary Packaging Options**:

- **Supportive Team Environment**:

- **Learning & Development Opportunities**

We are seeking an experienced and driven **Operations Manager** to lead the **NDIS Service Delivery** team. This leadership role requires a dedicated professional with a strong understanding of the NDIS framework, extensive management experience, and the ability to deliver quality services to people with disabilities.

Job Description

**Key Responsibilities**:

- Oversee the daily operations of NDIS service delivery, including **Support Coordination** and **Supported Independent Living (SIL)**.
- Lead and manage a multi-disciplinary team, ensuring high standards of care and service quality.
- Ensure compliance with NDIS legislation, guidelines, and NDIS Quality and Safeguards Commission standards.
- Manage and monitor program budgets, financial reports, and operational KPIs to ensure cost-effective service delivery.
- Provide supervision, performance management, and mentoring to staff, ensuring ongoing professional development.
- Work collaboratively with the **Head of NDIS** to identify workforce challenges, forecast solutions, and implement continuous improvements.
- Ensure effective client engagement by coordinating intake meetings, reviewing client assessments, and developing tailored service plans.
- Strengthen relationships with clients, families, and external stakeholders to improve service delivery and address feedback promptly.

Desired Skills and Experience

**What You Bring**:

- **Extensive experience in Supported Independent Living**:

- **3+ years’ experience working within NDIS services** and supporting individuals with disabilities.
- Proven experience in a senior management role, with the ability to lead a multi-disciplinary team.
- In-depth knowledge of NDIS legislation, compliance requirements, and quality standards.
- Strong financial management skills, including experience managing budgets and financial reporting.
- Excellent communication and stakeholder management skills, with a focus on client-centered service delivery.
- Strong problem-solving and decision-making abilities, with a focus on continuous improvement and innovation.

**Desirable**:

- Understanding of restrictive practices, incident reporting, and safeguarding processes.
- Experience in managing DSOA funding.
- Knowledge of Jewish values, culture, and heritage.

**Qualifications**:

- Tertiary qualifications in Social Work, Social Science, Allied Health, or Nursing.
- NSW Working with Children Check, NDIS Worker Check, and Criminal Record Check Clearance.

**Why Join Us?**
At JewishCare, we offer a collaborative and inclusive work environment where you can make a real difference in the lives of people with disabilities. We are committed to professional development and provide opportunities to grow your skills and advance your career.

**How to Apply**:

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