At Your Service Agent

2 months ago

Sydney, Australia Marriott Full time

Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a “Crew” who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We’re looking for people who: Always think outside the box; Live in the now and know what’s next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a AYS Agent today    

Are you up for this?

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations 

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. 

Operate telephone switchboard, process guest requests, connecting and directing calls to the appropriate extension. 

Provide information to guests about room features and local areas of interest.

Assist guests arriving and departing the hotel through the check in and departure process 

Handle general enquiries, engage with our fun hunters and let them play on through each guest experience 

Build and strengthen relationships with existing and new guests to enable future bookings 

Support your front office crew in general operational tasks 

Take guest reservations and perform credit card responsibilities 

About You: 

Experience with OPERA property management system or similar 

Relevant industry experience in a similar role 

Working rights in Australia 

NSW RSA

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Our Perks:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

 
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
 
If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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