Technical Services Engineer

4 weeks ago

Melbourne, Australia Fujitsu Full time

Technical Services Engineer
We are Fujitsu
 
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
 
About the role

  • Take ownership and support of Citrix, Azure Virtual Desktop (AVD), and Horizon environments.
  • Provide support for evergreen SOEs.
  • Collaborate with our project, architecture, SOE, and Infrastructure teams.
  • Be a thought leader and knowledge specialist in VDI.
  • Deliver organisational software lifecycle management policies and procedures.
  • Offer 2nd Level technical support to BAU and Operations teams when needed.
  • Stay ahead of cloud computing trends, evaluate emerging tools and services, and optimize cloud infrastructure efficiency.
  • Participate in 24x7 on-call rotations to provide essential infrastructure support for Priority One and Priority Two escalations.

About you

You will be a customer centric individual who is adaptable and who has previously worked in a Managed Services or in customer facing role. You will also have:
 

  • A minimum 6 years’ experience with implementation and support of VDI technologies (Citrix, Horizon, or Azure Virtual Desktop), both on premises and cloud platforms.
  • A minimum of 5 years’ experience in Azure and Intune cloud management technologies.
  • Experience working with authentication identity management solutions, specifically Active Directory and Entra (Azure Active Directory).
  • Experience in creating and maintaining VDI Golden Images and supporting them.
  • Experience with the support of Citrix NetScalers.
  • Experience in Windows 10 or Windows 11 and Windows Server 2019 or Windows Server 2022 Systems Administration, including Active Directory, Group Policy, and Patch Management.
  • Experience running a VDI environment hosted on a VMware and Azure / AWS platform.
  • Application management and publishing via Intune and SCCM.
  • Expertise in platform automation scripting, particularly PowerShell.
  • Strong Experience to troubleshoot and resolve problems, and provide user support.
  • Exposure to the processes of Incident, Problem, Change and Configuration Management.
  • Professional documentation skills for use in customer proposals, user training, and technical documents.
  • Good communication, both written and verbal.
  • Ability to deal with busy, high-pressured situations.
  • Proven ability to work within deadlines with minimum supervision.

Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs – flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.Transgender and gender diverse applicants can also access our Frequently Asked Questions to assist with the recruitment journey.
 
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.

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