Technical Support Engineer L2

2 weeks ago


Melbourne, Australia capital.com Full time
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.  Who we are: At , we're a dedicated team committed to providing exceptional technical support and ensuring the smooth functioning of our trading platform. We value integrity, innovation, and collaboration, striving to deliver top-notch service to our users every day. What we do: Our team focuses on automating and optimising technical support processes using cutting-edge technologies. We troubleshoot and resolve issues swiftly to enhance user experience. We aim to stay ahead of industry trends, setting new standards for online trading platforms. Who we want to be: Looking ahead, we aspire to be industry leaders in providing unparalleled support and guidance to traders worldwide. We're committed to continuous improvement, embracing new skills and technologies to evolve with the ever-changing needs of our users. Our goal is to maintain as a trusted partner for traders, offering excellence in service and innovation. Position overview We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools using advanced technologies such as artificial intelligence, and collaborating with cross-functional teams to improve operational efficiency.

Responsibilities:

Investigate and resolve service requests – describe, triage, and resolve clients requests Automatisation of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations Design operational tools to make the process of issue identification (root cause) and resolution better and faster Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems Create documentation on troubleshooting techniques for common (repetitive) issues Work schedule: from Friday to Tuesday

Requirements:

English level B2 and higher Python, SQL (PostgreSQL), the ability to work with any Unix OS DevOps experience Experience with different monitoring tools, , Kibana, Grafana, Prometheus, Datadog, and AWS metrics T2-T3 Technical Support experience Experience in setting up alerts (PagerDuty) Technical documentation writing skills Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

  • Melbourne, Victoria, Australia Capital Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Who we are:At , we're a...


  • Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - Competitive- Contact: - Morgan Pearce**Overview**: Six Degrees Executive have multiple opportunities with a partnered client in the Agricultural and Construction industry. Our client is looking for a L2 IT Support Technician to join their supportive and fast-paced team. Excellent customer service, from...


  • Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time

    Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...


  • Melbourne, Australia capital.com Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are looking for ...


  • Melbourne, Australia Vestas Full time

    Vestas Australia has a fantastic role currently vacant for a Technical Planning Engineer to work within the renewable energy industry. The service operations team maintains a large number of Wind Farms across Australia and New Zealand. As a Technical Planning Engineer, you will provide the best technical solution proposal for turbine maintenance so each...

  • Technical Sales

    4 weeks ago


    Melbourne, Australia Talent Web Full time

    Established client base of Fabricators - Full product training and support provided - Recognised, long standing company If you are an experienced sales person from an Fabrication/Engineered materials who enjoys technical sales and value engineering, then we would like to talk to you! **The role** We are currently recruiting for one of the market dominating...


  • Melbourne, Australia Amazon Full time

    DESCRIPTIONAre you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical...


  • Melbourne, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Are you a tech-savvy problem solver with a passion for providing top-notch IT support? We're seeking a skilled and dynamic IT Desktop Support Engineer to join our team and take our IT services to the next level. If you have a strong background in PowerShell scripting, and SCCM deployment, and thrive in delivering exceptional onsite face-to-face support, we...


  • Melbourne City Centre, Australia Department of Health Full time

    The Project Officer, Technical Engineering will be an integral part of the Technical Engineering Unit and support technical engineering support across VHBA and public hospitals. The role will be exposed to a wide range of technical engineering issues and provide the practical building blocks to a career in engineering. **Are you**: - A person with...


  • Melbourne, Australia Beca Full time

    Technical Lead Mechanical Engineer Be involved. Be heard. Belong. Beca We are one of the largest employee-owned professional services consultancies in the Asia-Pacific region. Our team of 4000-plus is diverse enough to bring a wide range of perspectives and expertise to every client and challenge, creating resourceful, smart solutions from...


  • Melbourne, Australia MongoDB Full time

    Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer...


  • Melbourne, Australia MongoDB Full time

    MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as...

  • Technical Support

    4 weeks ago


    Melbourne, Australia Global-e Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Site Support Engineer

    4 weeks ago


    Melbourne, Victoria, Australia Cognizant Technology Solutions Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer.As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires you...


  • Melbourne, Australia Snaphunt Full time

    The OfferOpportunity to make a positive impactLeadership RoleExcellent career development opportunitiesThe Job You will be responsible for : Escalating technical issues to the relevant parties when needed and following up till the issues are closed.Ensuring all standards and procedures are followed and maintained.Answering queries and resolving issue...

  • TIM Engineer

    4 weeks ago


    Melbourne, Australia Pyramid Global Technologies Full time

    About the job TIM Engineer / Desktop Support Engineer Roles and responsibilities: Build and configure laptops as per standard specifications;Troubleshoot application and OS issues faced by employees of the Respondent;Take actions as advised by the Manager related to IT policies;Update Antivirus and windows patches;Communicate with employees...


  • Melbourne, Australia Amazon Support Services PtyLtd Full time

    5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes...


  • Melbourne, Australia Snowflake Full time

    Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections....

  • Site Support Engineer

    4 weeks ago


    Melbourne, Australia Cognizant Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer. As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires...

  • Site Support Engineer

    4 weeks ago


    Melbourne, Victoria, Australia Cognizant Full time

    Do you have IT support experience and are you seeking a new job in Melbourne? Cognizant is looking for a full-time IT Site Support Engineer.As a Local IT Support Engineer, you will install, configure, and maintain computer systems, peripherals and mobile devices. You will also diagnose and troubleshoot hardware and software issues. This position requires you...