Technical Support Engineer L2
2 weeks ago
Responsibilities:
Investigate and resolve service requests – describe, triage, and resolve clients requests Automatisation of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations Design operational tools to make the process of issue identification (root cause) and resolution better and faster Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems Create documentation on troubleshooting techniques for common (repetitive) issues Work schedule: from Friday to Tuesday
Requirements:
English level B2 and higher Python, SQL (PostgreSQL), the ability to work with any Unix OS DevOps experience Experience with different monitoring tools, , Kibana, Grafana, Prometheus, Datadog, and AWS metrics T2-T3 Technical Support experience Experience in setting up alerts (PagerDuty) Technical documentation writing skills Be a key player at the forefront of the digital assets movement, propelling your career to new heightsJoin a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.-
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