Technical Services Engineer, Infrastructure

3 weeks ago

Melbourne, Australia MongoDB Full time

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Melbourne office for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

Be a part of the company that’s reinventing the database, passionate about innovation and speedEnjoy a fun, inspiring culture that is engineering focusedWork with exceptionally talented people around the globeLearn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge base system, Technical Services Engineers will increase the efficiency of our customers, other team members and departments throughout MongoDB. 

In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

You should have 5+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. 

The ideal candidate should have a mix of experience in most of the following areas: 

Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshootingShould have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and cachingExperience building and maintaining complex mission-critical production database systemsBroad awareness of customer workloads and use cases, including performance, availability, and scalabilityExperience analyzing issues holistically, from the application tier through the database, down to the storageBe able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.Desire and ability to rapidly learn a wide variety of new technical skills

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that 

Bonus Points

Experience managing large scale databases (e.g. RDBMS, NoSQL)Experience with authentication systems such as LDAP, Kerberos, ADExperience using or managing MongoDBExperience using distributed version control systems, and in particular gitExperience using any cloud services stack such as AWS, Azure or GCPExperience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire TrainingIn 6 months, you will be comfortable partnering with our customers. You will also complete the MongoDB Certified DBA Associate examIn 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

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