Customer Experience Specialist

4 weeks ago

Sydney, Australia ACS Australia Full time

About Us

We are the professional association for Australia’s technology sector with 47,000+ members across business, government and education.

The ACS is currently going through an exciting period of transformation, which will see us evolve to be more relevant in a changing market.

About the role:

An exciting opportunity is now available for an experienced Customer Experience Specialist to join our team.

Reporting to the Client and Member Services Team Leader, you will be acting as the 1st point of contact for our Members.

In this busy role, you will be primarily responsible for handling membership enquiries made or received by telephone, email, or other digital channels for the Australian Computer Society (ACS).

About you:

To be successful in this role it is expected you will have;

  • Previous customer service experience.
  • Excellent written communication and interpersonal skills with an ability to work effectively with people at all levels of the organization, internal and external stakeholders
  • Ability to multi-task, work independently and to use initiative and problem-solving skills to organize and prioritize workloads.
  • Proven ability to maintain confidentiality and deal with sensitive and difficult matters in a diplomatic manner.
  • Proven ability to identify problems in a timely manner and offer solutions, including conflict resolution and the introduction and management of ever-improving systems and processes.
  • Basic knowledge of web analytics reporting and keyword research methods
  • Strong word processing, data entry and Microsoft skills, including Word and Excel
  • Basic skills using Salesforce, including CMS and eDM platforms

About ACS:

We are the professional association for Australia’s technology sector with 47,000+ members across business, government and education. Established more than 50 years ago, and employing more than 180 staff nationally, we are a member-led NFP and the trusted leader in the tech sector. Australia’s success increasingly depends on technology. It powers the delivery of government services, enhances children’s learning and enables all businesses to innovate and improve productivity. We bring together technology professionals from across business, government and education and equip them with the right skills and knowledge to power Australia now and in the future.

Our benefits include:

  • Hybrid work environment
  • Collaborative work culture
  • Complimentary membership to the ACS and the many benefits associated with the membership, including our Ambassador card
  • NFP Salary Packaging – meaning you pay less tax and have more take-home money to spend
  • Employee Assistance Program (free and confidential counselling services)
  • Additional leave including up to 3 gifted days p.a, a recharge day and floating holidays to celebrate what's important to you
  • 10 weeks of paid parental leave
  • Access to training and development
  • Reward and recognition for a job well done

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