Customer Experience Specialist

2 weeks ago


Sydney, New South Wales, Australia Encore Global Full time

Customer Experience Specialist - Casual

$37- 45 per hour

Flexible working hours

Opportunities to progress into Full time positions

Working with 5 star customers and partners
Do you want to serve as an invaluable partner on our customers journey to success? Then this role might be perfect for you


Encore, Australia's premier and largest event staging services provider, is seeking casual Customer Service superstars to join our talented group of professionals.

Our team is creative, technical and sales focused and dedicated to delivering unforgettable experiences to our clients.


You will play a vital role in ensuring our customers and partners are provided with exceptional customer service and technical support with small meetings and events across our 5-star venue network in every capital city.


What Your New Role Involves:

  • Ensuring all clients' small/medium meeting and events needs are met
  • Adhering to all venue and company process and procedures
  • Ensuring customer and venue partners experience is provided
  • Highly developed customer service skills.
  • Experience in an audiovisual or 5star service delivery environment (preferred)
  • Some knowledge in either one of the areas of audio, vision, or lighting
  • Ability to work independently and lead a team when necessary
  • Excellent oral and written communication skills

What We Can Offer You:

  • A desirable team and culture like no other
  • Certified Great place to work
  • Exposure, growth and opportunity within a global business
  • Assortment of creative and exciting client base to work with
  • Flexible working hours
At Encore, we prioritise delivering world-class customer service. We value our clients and strive to exceed their expectations at every event. If you are passionate about creating exceptional experiences, we want you on our team.

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