Customer Experience Specialist

4 days ago


Sydney, Australia Recruitment Alternative Full time

**Work From Home - manage your own time. **You must have recent WFH experience with office set up**:

- **Autonomous role with a supportive Manager**:

- **Live in NSW/VIC/QLD**

**About the Role**:
Our client, a specialist B2B loyalty company, is looking for a vibrant & empathetic representative that will provide phone-based support for their loyalty program partners & members. This role will form a key part of the team that delivers high-end loyalty solutions for a wide range of industries in Australia & New Zealand.

**What’s great about this role**:

- Join a well-established business-to-business firm
- No sales, no face-to-face interaction
- Communicate with a variety of people from loyalty partners to new & existing customers
- Be a part of the solution & help other companies grow

**Duties**:

- Answering inbound calls including customer inquiries, reward redemption, order processing etc
- Making outbound calls to maintain customer relationships, advising customers of expiring points, order delays, dealing with other problems & queries
- Assists the Sales & Marketing Teams on outbound calling project management, new Partner launches & promotions.
- Phone-based Account Management of a selection of partners & customers - providing program support
- Communicate with product suppliers on pricing & stock availability.
- Database management, updating client details on the system, logging calls, closing accounts

**Skills and Experience**:

- 3+ years of experience in telephone customer service is essential
- Experience in outbound calling with a focus on maintaining customer relationships & resolutions
- Strong verbal & written communication, as well as relationship-building skills.
- Experience with Microsoft Office and proficiency in Excel.
- Ability to work independently as well as collaboratively.
- Excellent time management skills, detail-oriented, highly organized, deadline focused and good at problem-solving.
- Empathetic to others, patient, lets others speak, and listens actively.

**How to apply**:
**Job ID**:
**TS11670/1.2



  • Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Experience Leader

    2 weeks ago


    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Sydney, New South Wales, Australia H&M group Part time

    Job DescriptionAs a Customer Experience Specialist with H&M Group, you will play a vital role in enhancing the shopping experience for our customers. Your primary responsibilities will include providing exceptional customer service, processing transactions, and maintaining a high level of product knowledge.You will also be responsible for working closely...


  • Sydney, Australia S2M Full time

    In this exciting **Customer Experience Specialist** role, you will be responsible for delivering a great customer journey, including developing a customer-focused culture throughout business group. **What else?** - You will assist in specific customer research programs, dialogue and other forms of engagement to understand the key concerns and issues and...


  • Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences through various channels.The successful candidate will have a proven track record of providing outstanding customer service in a fast-paced environment....


  • Sydney, New South Wales, Australia Australian National University Full time

    About the PositionAs a Customer Experience Specialist with Wests Mayfield's Bar and Gaming team, you will play a crucial role in creating an exceptional experience for our members and guests. Your primary responsibilities will include providing high-quality customer service and ensuring seamless gaming and beverage operations.Key Tasks:Offer professional and...


  • Sydney, New South Wales, Australia Amazon Full time

    **Job Overview:**At Amazon, we are committed to delivering exceptional customer experiences through our innovative products and services. As a Customer Experience Specialist, you will play a critical role in driving the success of our Amazon Pickup Locations program.In this role, you will be responsible for owning the Pickup and Return Points strategy in...


  • Sydney, New South Wales, Australia Akeneo: The Product Experience Company Full time

    Akeneo is the leader in Product Information Management (PIM) solutions, enabling businesses to deliver exceptional product experiences across multiple touchpoints. As a Senior Manager, Global Talent Acquisition at Akeneo, you'll play a critical role in guiding customers through their implementation of our technology, making recommendations to simplify their...


  • Sydney, Australia Recruitment Alternative Full time

    **Work From Home - manage your own time**: - **Autonomous role with supportive Manager**: - **Live in NSW/VIC/QLD!** **About the Role**: Our client, a specialist B2B loyalty company, is looking for a vibrant & empathetic representative that will provide phone-based support for their loyalty program partners & members. This role will form a key part of the...


  • Sydney, New South Wales, Australia ROBERT WALTERS AUSTRALIA Full time

    We are seeking a seasoned Senior Customer Experience Specialist to join our team at Robert Walters Australia. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through customer-centric strategies.Key responsibilities of the role include:Developing and implementing customer-centric strategies to...


  • Sydney, Australia Talent International Full time

    **Job Details**: **Location** **Salary** $60000 - $75000 per annum **Job Type** Full Time **Ref** JO- 2208-560149 **Contact** Carly Llorente **Posted** 27 minutes ago **Who we are**: *** We're Talent, a leading tech and digital recruitment specialist, with a presence across 16 cities and a yearly revenue close to $600+ million, we're proud to...


  • Sydney, New South Wales, Australia Percepta LLC Full time

    As a Customer Experience Specialist with Percepta LLC, you will play a vital role in ensuring the highest level of satisfaction for our luxury automotive brand clients. Your primary responsibility will be to provide full Omni-Channel concern resolution support, handling inbound and outbound contacts through multiple channels (voice, email, and social media)....


  • Sydney, Australia Inchcape Full time

    Are you passionate about delivering exceptional service and closing the sale? - Do you love cars and want to be part of a dynamic, innovative team? Look no further! At **Trivett Automotive Retail**, we’re part of the global **Inchcape** family, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like...


  • Sydney, Australia Hatch Full time

    ** This role is at Zip (not for Hatch)** Hatch is supporting Zip to find a great Customer Experience Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Zip. **About the role at Zip** The backbone of...


  • Sydney, New South Wales, Australia Inchcape CSO Full time

    Are you passionate about delivering exceptional service and closing the sale?Do you love cars and want to be part of a dynamic, innovative team? Look no furtherAt Trivett Automotive Retail, we're part of the global Inchcape family in Parramatta, a leading name in the automotive world with operations in nearly 30 countries. Representing iconic brands like...


  • Sydney, Australia Inchcape Full time

    Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers' retail journey. **About Us** At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that...

  • Customer Experience

    3 days ago


    Sydney, Australia Newfold Digital Full time

    About Us: In this role, as a Senior Front-end Engineer in the Software Engineering team, you will work with a team of highly technical Software engineers, Operation Engineers, Product Managers etc to engineer great products, deliver five 9's uptime, build reliable systems, tools & automate processes. Our teams are small, incredibly impactful. We're highly...


  • Sydney, New South Wales, Australia Uber Full time

    This is a Customer Experience Program Specialist role with one of the leading companies in AU right now -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Uber **About the Role** Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We...


  • Sydney, Australia Hatch Full time

    ** This role is at Zip (not for Hatch)** Hatch is supporting Zip to find a great Customer Experience Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Zip. **About the role at Zip** Join Zip’s...


  • Sydney, New South Wales, Australia Country Road Group Full time

    We're seeking a Customer Experience Specialist to join our team at Bondi Beach. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Job Description:As a Sales Consultant, you will collaborate with your team to deliver exceptional customer experiences through knowledgeable service...