Sales and Guest Experience Coordinator
5 months ago
The Role
The Sales and Guest Experience Coordinator reports directly to the Venue Manager, and will lead the team to deliver exceptional guest experience to all current and prospective guests. You will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility. The candidate will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work in a great team working environment. The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. Key Accountabilities Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences. Meet the set new member and growth targets on a daily/weekly/monthly basis Provide exceptional guest experience in person and over the phone to existing and prospective members and guests Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems Assist in lead generation through digital and traditional marketing activities Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility Attending and participating in centre senior leadership meetings and projects Skillset Experience in a sales and customer facing environment Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards Experienced in motivating teams to reach targets A people person with exceptional interpersonal skills Experience in using social media platforms Flexible to work days/evenings and weekends National Police Check and Working with Children Check First aid and CPR Experience in team leadership, training and development The Centre The Centre is well known within the eastern suburbs of Melbourne and has a great reputation for its facilities and customer service. Patron are provided with number of programs and facilities suitable for all ages including swimming classes, 24/7 gym membership, group fitness classes, cafe, Merchandise, Childcare, function rooms, four indoor heated pools, a spa and two outdoor seasonal pools.-
Sales and Guest Experience Coordinator
1 month ago
Boronia, Australia Belgravia Leisure Full timeThe RoleThe Sales and Guest Experience Coordinator reports directly to the Venue Manager, leading the team to deliver exceptional guest experiences to all current and prospective guests. This role involves training, developing, and being accountable for the performance of Guest Experience Officers, driving subscription membership results across all programs...
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Sales and Guest Experience Coordinator
4 weeks ago
Boronia, Australia Belgravia Leisure Full timeThe RoleThe Sales and Guest Experience Coordinator will be responsible for leading the team to deliver exceptional guest experiences to all current and prospective guests. This role will involve training, developing, and being accountable for the performance of Guest Experience Officers and driving all subscription membership results across all programs...
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Sales and Guest Experience Coordinator
5 months ago
Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time**VIC, Knox Leisureworks - Boronia 3155** - Great career paths and development with an entrepreneurial organisation - Full time position - Enjoy a great work / life balance Passionate about sales and exceptional customer service? We are seeking an enthusiastic go-getter to lead our customer service team. - Train and develop frontline staff to meet sales...
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Hospitality and Membership Coordinator
5 days ago
Boronia Heights, Queensland, Australia Belgravia Leisure Full timeThe RoleThe Sales and Guest Experience Coordinator reports directly to the Venue Manager and will lead the team to deliver exceptional guest experiences to all current and prospective guests.Train, develop, and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the...
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Customer Service
5 months ago
Boronia, Australia TNA Solutions Full time**The Company** Join tna, an award-winning company recognized globally for innovation and rethinking the conventional. tna was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack...
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Project Coordinator
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Boronia, Australia AWS Services VIC Full timeAt AWS Services VIC Pty Ltd, we specialize in delivering exceptional construction projects that transform communities and enhance environments. We thrive in the civil, remedial, and industrial construction industries. We pride ourselves on delivering quality projects on time and in a safe environment that exceeds customers' expectations. **Position...
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Aquatic Operations Coordinator
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Boronia, Australia Belgravia Leisure Full timeThe RoleWe are seeking a highly skilled and experienced Aquatic Operations Coordinator to join our team at Belgravia Leisure. The successful candidate will be responsible for leading and coordinating the day-to-day operations of our aquatic facility, ensuring the highest level of safety and quality service delivery.Key ResponsibilitiesLead and manage a team...
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Pool Operations Coordinator
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Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full timeThe RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Belgravia Leisure. As a key member of our operations team, you will be responsible for coordinating the day-to-day activities of our aquatic facility, ensuring the highest level of safety and service delivery.This is a leadership role that requires strong communication...
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Duty Manager
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Front of House Staff
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Boronia, Australia Carlos Cantina Full time**Join the Fiesta at Carlos Cantina!** Are you ready to spice up your career? At Carlos Cantina, we are more than just a restaurant; we’re a vibrant hub for authentic Tex-Mex cuisine and unforgettable experiences! With locations in Boronia, Croydon, and Blackburn, we’re dedicated to serving high-quality meals and creating a lively atmosphere that keeps...
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Aquatic Operations Coordinator
5 months ago
Boronia, Australia Belgravia Leisure Full timeThe Role The Aquatic Operations Coordinator primary responsibility is to co-ordinate day to day operations of the facility with the highest regard to safety and high quality service delivery. You will be responsible for leading, coaching and engaging a team of Duty Managers and Lifeguards, hazard prevention and ensuring operational compliance with...
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Aquatic Operations Coordinator
1 month ago
Boronia, Australia Belgravia Leisure Full timeThe RoleWe are seeking an experienced Aquatic Operations Coordinator to join our team at Belgravia Leisure. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our aquatic facilities, with a focus on safety and high-quality service delivery.Key ResponsibilitiesLead and manage a team of Duty Managers...
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Spares Customer Service
5 months ago
Boronia, Australia TNA Solutions Full time**The Company** Join an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food...
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Aquatic Operations Coordinator
5 months ago
Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time**VIC, Knox Leisureworks - Boronia 3155** - Free facility access - Great career paths and development with an entrepreneurial organisation - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Casual 3 month position This is a great opportunity for qualified lifeguards or operational staff looking to step up who value water safety...
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Oshc Coordinator Boronia Heights
1 month ago
Boronia, Australia Junior Adventures Group Full timeDescription and Requirements Our Outside School Hours Care service, Boronia Heights, is looking for a passionate Coordinator to assist with managing the service and providing engaging programs for our primary-age children. This is a permanent part-time opportunity offering 30 hours per week (guaranteed minimum) to assist with leading a team of passionate...
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Oshc Assistant Coordinator Boronia Heights
5 months ago
Boronia, Australia Junior Adventures Group Full timeDescription and Requirements Turn your passion for community, creativity and care into a career! A service based in Boronia Heights is looking for a passionate and organised Assistant Coordinator for children in our before and after school care capacity. This is a permanent part-time position at 25 hours per week all year round - the perfect...
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Aquatic Operations Coordinator
4 weeks ago
Boronia Heights, Queensland, Australia Belgravia Leisure Full timeThe RoleThe Aquatic Operations Coordinator is responsible for coordinating day-to-day operations of the facility with the highest regard to safety and high-quality service delivery. You will lead, coach, and engage a team of Duty Managers and Lifeguards, prevent hazards, and ensure operational compliance with policies and procedures and statutory...
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Pool Operations Coordinator
3 weeks ago
Boronia Heights, Queensland, Australia Belgravia Leisure Full timeThe RoleWe are seeking a highly skilled and experienced Duty Manager to lead our facility's day-to-day operations with a focus on safety and customer service excellence.This role requires a strong leader who can inspire and motivate others, with excellent communication skills and a commitment to delivering high-quality service.The successful candidate will...
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Operations Coordinator
3 days ago
Boronia Heights, Queensland, Australia Belgravia Leisure Full timeAbout the RoleWe are seeking a highly skilled and motivated Operations Coordinator to join our team at Belgravia Leisure. This is a full-time position that requires strong leadership experience, excellent communication skills, and a commitment to customer service excellence.The successful candidate will be responsible for coordinating day-to-day operations...
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Client Services Coordinator
5 months ago
Boronia, Australia Sharp & Carter Full time$30-35 per hour (temporary rate) | $70,000 + Super (permanent salary) - Office located in Boronia | Flexible working arrangements - Work as apart of a fun and inclusive team Are you an experienced Administrator looking for a new opportunity close to home? This excellent temporary to permanent role located in Boronia is perfect for someone wanting to build...