Sales and Guest Experience Coordinator
7 months ago
The Role
The Sales and Guest Experience Coordinator reports directly to the Venue Manager, and will lead the team to deliver exceptional guest experience to all current and prospective guests. You will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility. The candidate will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work in a great team working environment. The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. Key Accountabilities Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences. Meet the set new member and growth targets on a daily/weekly/monthly basis Provide exceptional guest experience in person and over the phone to existing and prospective members and guests Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems Assist in lead generation through digital and traditional marketing activities Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility Attending and participating in centre senior leadership meetings and projects Skillset Experience in a sales and customer facing environment Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards Experienced in motivating teams to reach targets A people person with exceptional interpersonal skills Experience in using social media platforms Flexible to work days/evenings and weekends National Police Check and Working with Children Check First aid and CPR Experience in team leadership, training and development The Centre The Centre is well known within the eastern suburbs of Melbourne and has a great reputation for its facilities and customer service. Patron are provided with number of programs and facilities suitable for all ages including swimming classes, 24/7 gym membership, group fitness classes, cafe, Merchandise, Childcare, function rooms, four indoor heated pools, a spa and two outdoor seasonal pools.-
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Boronia Heights, Queensland, Australia Belgravia Leisure Full timeThe Sales and Guest Experience Coordinator reports directly to the Venue Manager, leading a team to deliver exceptional guest experiences. This role involves training, developing, and being accountable for frontline staff performance and driving subscription membership results across all programs provided by the facility.This is a people-driven leadership...
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Customer Experience Manager
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Boronia Heights, Queensland, Australia Belgravia Leisure Full timeLead Exceptional Guest ExperiencesThe Sales and Guest Experience Coordinator reports directly to the Venue Manager, leading a team to deliver outstanding guest experiences for current and prospective guests.Key ResponsibilitiesTrain and develop frontline staff to meet sales targets and provide exceptional guest experiences.Meet new member and growth targets...
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Boronia Heights, Queensland, Australia Belgravia Leisure Full timeThe RoleThe Sales and Guest Experience Coordinator reports directly to the Venue Manager and will lead the team to deliver exceptional guest experiences to all current and prospective guests.Train, develop, and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the...
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