Sales and Guest Experience Coordinator

6 months ago


Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Knox Leisureworks - Boronia 3155**
- Great career paths and development with an entrepreneurial organisation
- Full time position
- Enjoy a great work / life balance

Passionate about sales and exceptional customer service? We are seeking an enthusiastic go-getter to lead our customer service team.
- Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences.
- Meet the set new member and growth targets on a daily/weekly/monthly basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Assist in lead generation through digital and traditional marketing activities
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
- Attending and participating in centre senior leadership meetings and projects

Skillset
- Experience in a sales and customer facing environment
- Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
- A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
- Experienced in motivating teams to reach targets
- A people person with exceptional interpersonal skills
- Experience in using social media platforms
- Flexible to work days/evenings and weekends
- National Police Check and Working with Children Check
- First aid and CPR
- Experience in team leadership, training and development

**The Centre**

The Centre is well known within the eastern suburbs of Melbourne and has a great reputation for its facilities and customer service. Patron are provided with number of programs and facilities suitable for all ages including swimming classes, 24/7 gym membership, group fitness classes, cafe, Merchandise, Childcare, function rooms, four indoor heated pools, a spa and two outdoor seasonal pools.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.



  • Boronia, Australia Belgravia Leisure Full time

    The Role  The  Sales and Guest Experience Coordinator  reports directly to the Venue Manager, and will lead the team to deliver exceptional guest experience to all current and prospective guests. You will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all...


  • Boronia Heights, Queensland, Australia Belgravia Leisure Full time

    The Sales and Guest Experience Coordinator reports directly to the Venue Manager, leading a team to deliver exceptional guest experiences. This role involves training, developing, and being accountable for frontline staff performance and driving subscription membership results across all programs provided by the facility.This is a people-driven leadership...


  • Boronia Heights, Queensland, Australia Belgravia Leisure Full time

    Lead Exceptional Guest ExperiencesThe Sales and Guest Experience Coordinator reports directly to the Venue Manager, leading a team to deliver outstanding guest experiences for current and prospective guests.Key ResponsibilitiesTrain and develop frontline staff to meet sales targets and provide exceptional guest experiences.Meet new member and growth targets...


  • Boronia Heights, Queensland, Australia Belgravia Leisure Full time

    The RoleThe Sales and Guest Experience Coordinator reports directly to the Venue Manager and will lead the team to deliver exceptional guest experiences to all current and prospective guests.Train, develop, and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the...


  • Boronia Heights, Queensland, Australia Belgravia Leisure Full time

    About the CentreLocated in the heart of Melbourne's eastern suburbs, Belgravia Leisure is a renowned provider of exceptional customer experiences. Our state-of-the-art facilities cater to all ages, offering an array of programs and services including swimming classes, 24/7 gym membership, group fitness classes, cafe, merchandise, childcare, function rooms,...

  • Customer Service

    6 months ago


    Boronia, Australia TNA Solutions Full time

    **The Company** Join tna, an award-winning company recognized globally for innovation and rethinking the conventional. tna was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack...

  • Project Coordinator

    1 month ago


    Boronia, Australia AWS Services VIC Full time

    At AWS Services VIC Pty Ltd, we specialize in delivering exceptional construction projects that transform communities and enhance environments. We thrive in the civil, remedial, and industrial construction industries. We pride ourselves on delivering quality projects on time and in a safe environment that exceeds customers' expectations. **Position...


  • Boronia Heights, Queensland, Australia Aged Care GP Full time

    About Medical & Aged Care GroupWe are a family-owned business with a strong focus on building relationships and creating a warm, friendly environment for our residents and staff. With over 25 years of experience in providing aged care services, we have grown to become one of Australia's leading privately owned companies.Our residential homes are located...

  • Front of House Staff

    2 months ago


    Boronia, Australia Carlos Cantina Full time

    **Join the Fiesta at Carlos Cantina!** Are you ready to spice up your career? At Carlos Cantina, we are more than just a restaurant; we’re a vibrant hub for authentic Tex-Mex cuisine and unforgettable experiences! With locations in Boronia, Croydon, and Blackburn, we’re dedicated to serving high-quality meals and creating a lively atmosphere that keeps...


  • Boronia, Australia Each Full time

    **Full-time or part-time (32 hour per week) positions available**: - ** Boronia Based, Co-located Community Spaces and Outreach**: - ** SACS Level 4 Classified**: - ** Generous** Not-for-Profit** **Salary Packaging** of up to $15,900 free income tax per year** As a Support and Engagement Coordinator, you will manage a designated case load with a mix of...


  • Boronia, Australia Belgravia Leisure Full time

    The Role The  Aquatic Operations Coordinator  primary responsibility is to co-ordinate day to day operations of the facility with the highest regard to safety and high quality service delivery. You will be responsible for leading, coaching and engaging a team of Duty Managers and Lifeguards, hazard prevention and ensuring operational compliance with...


  • Boronia, Australia Each Full time

    **Full-time or part-time (32 hour per week) available, max term until June 2025**: - ** Boronia Based, Co-located Community Spaces and Outreach on the lands of the Wurundjeri, Boon Wurrung & Bunurong Peoples**: - ** SACS Level 4 Classified**: - ** Generous** Not-for-Profit** **Salary Packaging** of up to $15,900 free income tax per year** As a Support...


  • Boronia, Australia TNA Solutions Full time

    **The Company** Join an award-winning company recognized globally for innovation and rethinking the conventional. tna are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. tna design and manufacture high-speed packaging, distribution, and process equipment for the food...


  • Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Knox Leisureworks - Boronia 3155** - Free facility access - Great career paths and development with an entrepreneurial organisation - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Casual 3 month position This is a great opportunity for qualified lifeguards or operational staff looking to step up who value water safety...


  • Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Knox Leisureworks - Boronia 3155** - Free facility access - Great career paths and development with an entrepreneurial organisation - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Full time position This is a great opportunity for qualified lifeguards or operational staff looking to step up who value water safety and...


  • Boronia, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Knox Leisureworks - Boronia 3155** - Free facility access - Great career paths and development with an entrepreneurial organisation - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Full time position This is a great opportunity for qualified lifeguards or operational staff looking to step up who value water safety and...


  • Boronia, Australia EACH Victoria Full time

    Job DescriptionFull-time or part-time (32 hour per week) available, max term until June 2025Boronia Based, Co-located Community Spaces and Outreach on the lands of the Wurundjeri, Boon Wurrung & Bunurong PeoplesSACS Level 4 ClassifiedGenerous Not-for-ProfitSalary Packaging of up to $15,900 free income tax per year As a Support and Engagement Coordinator,...


  • Boronia, Australia EACH Full time

    Job DescriptionFull-time or part-time (32 hour per week) available, max term until June 2025Boronia Based, Co-located Community Spaces and Outreach on the lands of the Wurundjeri, Boon Wurrung & Bunurong PeoplesSACS Level 4 ClassifiedGenerous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year As a Support and Engagement...


  • Boronia, Australia Junior Adventures Group Full time

    Description and Requirements Our Outside School Hours Care service, Boronia Heights, is looking for a passionate Coordinator to assist with managing the service and providing engaging programs for our primary-age children. This is a permanent part-time opportunity offering 30 hours per week (guaranteed minimum) to assist with leading a team of passionate...


  • Boronia, Australia Junior Adventures Group Full time

    Description and Requirements Turn your passion for community, creativity and care into a career! A service based in Boronia Heights is looking for a passionate and organised Assistant Coordinator for children in our before and after school care capacity. This is a permanent part-time position at 25 hours per week all year round - the perfect...