Hospitality and Membership Coordinator

1 day ago


Boronia Heights, Queensland, Australia Belgravia Leisure Full time

The Role

The Sales and Guest Experience Coordinator reports directly to the Venue Manager and will lead the team to deliver exceptional guest experiences to all current and prospective guests.

Train, develop, and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.

This role will involve a mix of evening and weekend work in a great team working environment.

Key Responsibilities:

  • Train and develop frontline staff to meet sales targets and deliver exceptional guest experiences.
  • Meet the set new member and growth targets on a daily/weekly/monthly basis.
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
  • Assist in lead generation through digital and traditional marketing activities.
  • Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility.

Skillset:

  • Experience in a sales and customer-facing environment.
  • Experience leading teams in the health, fitness, leisure, or recreation industries is highly regarded.
  • A solid understanding of business needs and processes as pertaining to KPIs, budgets, and service standards.
  • Experienced in motivating teams to reach targets.

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