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Field Technical Support specialist

3 months ago

West Perth, Australia C​NH Industrial Full time
Job Description

CNH is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, Steyr, CASE and New Holland Construction Equipment. More information can be found on the corporate website:

Providing practical field support to the ANZ market to enhance the support capabilities of the CNH Industrial dealer networks. Working as part of the Technical Support Team (Hay & Harvest) to provide timely resolution to product concerns that are impacting customer satisfaction. Ability to react quickly, working in conjunction with dealer staff to diagnose and resolve in field technical issues to minimise customer downtime.

Providing technical support to dealers and distributors through: In field technical concern investigation Advanced diagnostic skills Dealer and customer visits to resolve technical issues in a timely manner Technical Field Reports for concern escalation Assist with THD requests (level 1) to improve ASiST KPI’s for ANZ market Assist with technical training material preparation and coordination Identification of product concerns from the field that are impacting customer satisfaction Service administration tasks as appropriate for increased dealer engagement: Dissemination of service support information Product improvement programs Technical Support Platforms (eTIM, ASiST, DMC, CPDP

We are looking for someone that meets the below: 

Trade related qualifications in an industrial maintenance field High level of Electrical & Hydraulic diagnostic skills Practical and operational knowledge of CNH products Agricultural background with broad and practical knowledge of agricultural practices Technical aptitude with willingness to take a hands on practical approach Good customer service skills Competent IT skills including: MS Office and other PC based communication tools Other PC applications and programs including CNH internal systems Skills and knowledge in electronics, software and programming applications High level of working flexibility required Willingness to travel (domestic as required) Ability to travel at short notice and to work outside of standard business hours as required (seasonal workload)

Essential Experience and Skills:

Self-motivated and energetic High professional and personal standards with a keen eye for attention to detail React to problems in a positive and proactive way with quick thinking and problem-solving skills without compromising the Brand, Product or Company image Be willing to support and collaborate with any other department or function within CNH in a positive and cooperative approach to achieving to achieve the goals and objectives of the department Team player with ability to work independently without supervision for extended periods High level of integrity required Able to manage finances and expenses

CNH Australia offers: 

Retirement & Insured employee Benefits

Superannuation Income Protection Cover Death/TPD Cover Private Health Insurance NZ Private Health Insurance AU (retail discounts) Employee Assistance Program

Financial Wellbeing

Member Discounts Network Member discounts- Fitness and Health CNH Brand Merchandise employee discounts Novated Leasing Paid Parental Leave Short- and Long-term Incentives Benefits Cars, Parking Employee Referral Scheme

Employee Development & Recognition

Education Assistance Employee Resource Groups Learning & Development Global Mobility Service recognition

Celebrating Diversity & Inclusion

Multi faith room/Mother’s Room Inclusive Celebrations Members of the Diversity Council Australia Flexible Work Options 

Acknowledgement of Country

CNH acknowledges the Traditional Owners and Custodians of the lands on which CNH offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at 

Our D&I Statement: Together We Grow

We believe that everyone, everywhere, deserves an equal opportunity to thrive. Every day, we innovate and adapt to give farmers and builders across the world the tools they need to succeed. And we do the same for our people.

Building a  diverse ,  equitable  and  inclusive  business isn’t a one-off exercise. We can always do better. But we’re completely committed to the process. When we do right by each other and by our customers, we are more innovative and creative. Growing Together to build a better future for us all.