Field Engineer 2

5 days ago


Perth, Western Australia Unisys Full time

Job Summary:

The Field Engineer 2 is a critical role within Unisys, responsible for providing technical support and services to clients. This position requires a high degree of professionalism, excellent communication skills, and a strong understanding of hardware and software support services.

Key Responsibilities:

  • Provide on-site support to clients, ensuring timely and effective resolution of technical issues.
  • Install, maintain, and troubleshoot computer-related products, including desktops, laptops, printers, and peripherals.
  • Perform installs, moves, adds, and changes as required, ensuring minimal disruption to clients' operations.
  • Test and certify PCs to ensure they meet Unisys' quality standards.
  • Provide follow-up on problems, escalations, and requests, ensuring client satisfaction and resolving issues efficiently.
  • Maintain accurate records of incidents and requests, updating the ticketing system as required.
  • Provide on-call support, ensuring 24/7 coverage and rapid response to critical issues.

Requirements:

  • NV1 Security Clearance is required for this role.
  • Must be an Australian Citizen.
  • Achieves and/or exceeds contracted customers' Service Level Agreements (SLAs), defined customer satisfaction ratings, and quarterly KPI goals.
  • Strong understanding of hardware and software support services, including troubleshooting and repair.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • Motivated and enthusiastic individual with a keen interest in developing a career in IT.
  • Effective verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Problem-solving abilities and an analytical mindset, with the ability to analyze complex technical issues and develop effective solutions.

What We Offer:

As a Field Engineer 2 at Unisys, you will have the opportunity to work with a talented team of professionals, providing technical support and services to clients. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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