Field Support Specialist

7 months ago

Perth, Australia Weir Group Full time

Division: Weir Motion Metrics

Location: 37 St. Georges Terrace, Perth WA 6000

Purpose of Role: We are looking for a highly motivated, fast learner, customer advocate who is comfortable building our services business based in Perth and serving the Australian region. You will work at the mines supervising installations and supporting customers. The Field Support Specialist role will also consist of supervising, commissioning, and troubleshooting Motion Metrics’ products at client mine sites.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Site installations: Supervise and provide customer support during the installation, commissioning, operation of Motion Metrics systems. Direct team of people when visiting mines for installation or support processes. Ability to be hands-on when visiting mines for system installation activities, by directing, supporting, activities for the systems maintenance/installation. Ensure the implementation of Motion Metrics corporate technical guidelines, reporting results, and collaborating with the Global Development and Support & Service teams
- Customer relationships: Build and maintain relationships with clients ensuring the field activities are prioritized and executed, supporting the customer when required. Provide on-site training on system software, hardware, and online platforms. Prepare periodic status reports to be shared with customers, securing the work to be done is properly informed or the Person on Site performing the activity
- Technical analysis: Use technical knowledge to perform root cause failure analysis and look for ways to continually improve system reliability.
- Remote support: Remotely connect to client servers at mine-sites to obtain performance data for system evaluation. Generate plans and direct project executions in the region
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Prior experience in a hands-on role in the mining industry (preferred). Minimum 3 years of experience in customer support
- Computer skills and experience in Networking, Office Suite, Windows & Linux OS, communication systems. Knowledge of databases, server environment support tools, cloud services
- Be able to read and analyze documents, technical procedures, and government regulations
- Availability and willingness to travel frequently, including long stays in mining locations

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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