Service Delivery Controller

3 days ago

North Sydney, Australia Pacific National Full time

Key Responsibilities:

Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more. Entry of detailed and quality data into our transport and labour management systems Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring minimal delay to our services Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

About you

You will be a recognised team player, with a strong customer-centric background. You will enjoy working in an environment where no two days are the same and be seeking an opportunity to join a company that offers a defined career pathway. Self-motivation, the desire to constantly improve, and the ability to adapt to and operate in a truly dynamic environment, combined with the ability to assess a situation and take decisive action will be key to your success in this role. 

 In addition:

Flexibility to work a rotating 12-hour shift pattern Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc) Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential Ability to operate effectively in a team Confidence to review and assess available information and to make appropriate decisions An interest in pursuing a long career in Transport and Logistics is highly advantageous 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

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