Regional Services Manager
1 month ago
Regional Services Manager is accountable for the day-to-day management and operational delivery of the services throughout their allocated Regional States with the managerial responsibility of all operational staff including Self Perform technical Trades.
Role
As Regional Services Manager you will have the responsibility of identifying and implementing continuous improvements and delivering primary contract interface with Qantas accountable for the delivery and performance of the operational services throughout their region. Management and ownership of all operations in their region providing point of escalation for regional stakeholders. Providing best-in-class operational management services and support to Qantas. Building and maintaining healthy and collaborative relationships with key Qantas parties and stakeholders to ensure seamless communication and knowledge transfer. Enabling client escalation of matters for Qantas as required. Upholding proactive and effective leadership to all site staff that enables a cohesive and positive working environment. Facilitating close communication across the regions, ensuring best practices, innovations and achievements are shared across the portfolio. Leading and managing all monthly, quarterly and annual financial planning where required as well as performance management, risk management, benchmarking and reporting. Providing support and input to the Account Director and to drive effective progress against the annual Asset Management Strategy and Asset Management Plan Participation in cross functional business support unit meetings and forumsSkills and Experience
Proven ability in working within an integrated services and property model delivering a Property Management, Facilities Management, Project Management and Financial Management Services. Strong business acumen with demonstrated business planning and high-level financial knowledge and skills. Strong demonstrated experience in relationship management with external clients and contractors with strong diplomacy, contract management with a focus on identifying and building key client relationships. Demonstrated understanding of current technical legislation in relation to the delivery of Facilities Maintenance Management. Strong demonstrated experience in a property or corporate real estate environment or at a senior level in a similarly complex industry. Strong demonstrated experience in 'hands on' management of a medium to large contract teams. Demonstrated experience in managing/supervising the delivery of subcontractors. Proven capability of working within an environment using QA, OH&S and environmental systems. Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Proficient in desktop applications such as Word, Excel, and Outlook. Knowledge and experience in the use of Computerized Maintenance Management System knowledgeQualifications
Formal tertiary qualifications such as a bachelor's degree or masters in Property, Commerce, Business or similar discipline. Training in current OH & S and QA and environmental legislations and systems. Industry recognized course in Building/Facilities Management or related discipline. (TAFE, Tertiary or Property Council); Facilities Maintenance Management, Project Management and / or Property Management qualifications.-
Regional Services Manager
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