Regional Services Manager

2 weeks ago

Mascot, Australia BGIS Full time

Job Summary

As a Regional Services Manager at BGIS, you will be responsible for the day-to-day management and operational delivery of services throughout your allocated Regional States. This role requires strong leadership and management skills, with a focus on delivering high-quality services to our clients.

Key Responsibilities

  • Identify and implement continuous improvements to enhance operational efficiency and effectiveness.
  • Manage and own all operations in your region, providing a point of escalation for regional stakeholders.
  • Provide best-in-class operational management services and support to our clients.
  • Build and maintain healthy and collaborative relationships with key stakeholders to ensure seamless communication and knowledge transfer.
  • Enable client escalation of matters as required.
  • Uphold proactive and effective leadership to all site staff, enabling a cohesive and positive working environment.
  • Facilitate close communication across regions, ensuring best practices, innovations, and achievements are shared across the portfolio.
  • Lead and manage monthly, quarterly, and annual financial planning, performance management, risk management, benchmarking, and reporting.
  • Provide support and input to the Account Director to drive effective progress against the annual Asset Management Strategy and Asset Management Plan.
  • Participate in cross-functional business support unit meetings and forums.

Requirements

  • Proven ability in working within an integrated services and property model, delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
  • Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
  • Strong demonstrated experience in relationship management with external clients and contractors, with strong diplomacy and contract management skills.
  • Demonstrated understanding of current technical legislation in relation to the delivery of Facilities Maintenance Management.
  • Strong demonstrated experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
  • Strong demonstrated experience in 'hands-on' management of a medium to large contract teams.
  • Demonstrated experience in managing/supervising the delivery of subcontractors.
  • Proven capability of working within an environment using QA, OH&S, and environmental systems.
  • Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
  • Proficient in desktop applications such as Word, Excel, and Outlook.
  • Knowledge and experience in the use of Computerized Maintenance Management System knowledge.

Qualifications

  • Formal tertiary qualifications such as a bachelor's degree or master's in Property, Commerce, Business, or a similar discipline.
  • Training in current OH&S and QA and environmental legislations and systems.
  • Industry-recognized course in Building/Facilities Management or a related discipline (TAFE, Tertiary, or Property Council).
  • Facilities Maintenance Management, Project Management, and/or Property Management qualifications.

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