Regional Services Manager

3 weeks ago

Mascot, Australia BGIS Global Integrated Solutions Canada Full time
Job Summary

We are seeking a highly skilled Regional Services Manager to lead the day-to-day management and operational delivery of services throughout their allocated Regional States. This role is accountable for the managerial responsibility of all operational staff, including Self Perform technical Trades.

Key Responsibilities
  • Identify and implement continuous improvements to deliver primary contract interface with Qantas.
  • Manage and own all operations in their region, providing a point of escalation for regional stakeholders.
  • Provide best-in-class operational management services and support to Qantas.
  • Build and maintain healthy and collaborative relationships with key Qantas parties and stakeholders.
  • Enable client escalation of matters for Qantas as required.
  • Uphold proactive and effective leadership to all site staff, enabling a cohesive and positive working environment.
  • Facilitate close communication across the regions, ensuring best practices, innovations, and achievements are shared.
  • Lead and manage all monthly, quarterly, and annual financial planning, performance management, risk management, benchmarking, and reporting.
  • Provide support and input to the Account Director to drive effective progress against the annual Asset Management Strategy and Asset Management Plan.
  • Participate in cross-functional business support unit meetings and forums.
Requirements
  • Proven ability in working within an integrated services and property model, delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
  • Strong business acumen with demonstrated business planning and high-level financial knowledge and skills.
  • Strong demonstrated experience in relationship management with external clients and contractors, with strong diplomacy and contract management skills.
  • Demonstrated understanding of current technical legislation in relation to the delivery of Facilities Maintenance Management.
  • Strong demonstrated experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
  • Strong demonstrated experience in 'hands-on' management of a medium to large contract teams.
  • Demonstrated experience in managing/supervising the delivery of subcontractors.
  • Proven capability of working within an environment using QA, OH&S, and environmental systems.
  • Able to respond quickly to change and adopt a flexible/innovative approach to problems and opportunities.
  • Proficient in desktop applications such as Word, Excel, and Outlook.
  • Knowledge and experience in the use of Computerized Maintenance Management System knowledge.
Qualifications
  • Formal tertiary qualifications such as a bachelor's degree or master's in Property, Commerce, Business, or a similar discipline.
  • Training in current OH&S and QA and environmental legislations and systems.
  • Industry-recognized course in Building/Facilities Management or related discipline (TAFE, Tertiary, or Property Council).
  • Facilities Maintenance Management, Project Management, and/or Property Management qualifications.
About BGIS

BGIS is a global leader in integrated facility management services, delivering excellence in building operations, maintenance, project management, and real estate services across sectors such as Defence, Healthcare, Government, Higher Education, and Utilities.

Why Work with Us

  • Employee Assistance Program: Access to legal, financial, career, and personal counselling services.
  • Special Employee Rates: Discounts on gyms, electronics, hotels, and health insurance.
  • Career Growth: Opportunities for promotion and professional development, including Future Leaders, FM Diploma, and AIM Short Courses.
  • Inclusive Workplace: Work180-accredited Female Friendly Workplace with a focus on Diversity, Equity, and Inclusion (DEI).
  • Flexible Work Arrangements: Hybrid work options tailored to your role.
  • Job Security: Secure income with set working hours.
  • Family-Friendly Policies: Paid maternity and parental leave.
  • Wellbeing Benefits: Support for physical, mental, financial, and social wellbeing.
  • Community Engagement: Paid volunteering days and charitable donation matching.
  • Highly Recommended: 100% of our clients recommend us, highlighting our commitment to excellence.
  • Equipped for Success: Tools and resources to excel in your role.
  • Safety First: Health and safety are top priorities.
  • Career Advancement: Over 30% of our team received promotions last year.

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