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Receptionist/Concierge | Brisbane, QLD

3 months ago

Brisbane, Australia Bupa Full time

About the Opportunity
Be at the heart of helping people live longer, healthier, happier lives. Bupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming, rewarding and high-performing workplace, with our customers at the heart of everything we do. This is a big moment in their lives, and we're here to help make sure they feel welcomed and supported as they move through this process, as well as playing a key role in protecting Australia's population health.
About the role
Our Receptionists are the first point of contact for our customers in our Visa Medical Assessment Centres and provide information and instructions to help guide our customers through the medical assessment process - making sure that customers are aware of what they need to do and why.
We’re looking for:
A casual superstar to join our Brisbane team 
Availability required across 5 days. Initially hiring as casual with the opportunity to move to full time in the near future.

  • Working across a rotational roster from 8am - 6pm Monday to Friday, and weekends during peak season 8am - 4pm
  • Covering adhoc sick leave, planned annual leave and additional business demands
  • Flexibility with start and finish times is essential
  • Strong administrative and customer facing experience highly desirable 
  • Confidence in working across multiple computer systems 

As part of our professional Reception and Concierge team you will be greeting customers and ensuring their questions and concerns are addressed and resolved with a customer-focused, respectful, caring and professional approach. You will be adhering to established process and procedure accurately to assist customers through the steps of the assessment process, including:

  • conducting an identity and security check and escalate any identified risks
  • processing payments via EFTPOS
  • confirming customer documentation is completed to requirements and processing forms
  • confirming which examinations the customer is required to complete and explaining this to the customer
  • entering required data and information into customer management systems and databases
  • explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the visa medical examination process

About You
Our Receptionists come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

  • Demonstrated customer focus and a professional, service-orientated and helpful approach
  • Excellent attention to detail and the ability to deliver accurate and constant outcomes in a busy and repetitious environment
  • Well-developed communication skills, with the ability to communicate effectively with a wide range of customers and staff, including people from culturally and linguistically diverse backgrounds and adapting communication style to meet the needs of the customer as well as convey information and key points clearly and concisely
  • Sound IT and computer skills
  • The ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets.

Our Brisbane team are driven and professional, and we really care about the work we do. Our team culture is known for being open, honest, energetic and collaborative, with our customers at the heart of everything we do.
The centre is conveniently located on Edward Street in Brisbane CBD; close to public transport, restaurants, shopping and gyms.
Be at the heart of it with Bupa:

  • No late night or overnight shifts or working public holidays
  • A big, supportive team where your contribution is truly valued – our people love working at Bupa
  • Opportunity to build your career with a Global leader in healthcare
  • Bupa benefits including product discounts (hello discounted health insurance)

Apply now We'll be shortlisting and screening as soon as applications come in.

For successful candidates, a Working with Children Check permit is required as part of our mandatory background check screening process.

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.