Concierge | The Star Brisbane in Brisbane

1 month ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced Concierge to join our team at The Star Brisbane. As a Concierge, you will be responsible for creating lasting and remarkable first and final impressions for our guests. You will oversee the daily operations of the Concierge Desks, actively fostering a positive guest experience and a welcoming atmosphere.

Key Responsibilities
  • Ensure the effectiveness of the Concierge Desk, Bell Desk and Porte Cochere operation with a strong focus on enhancing guest experiences
  • Demonstrate our dedication to service excellence by effectively implementing and delivering The Star's core values
  • Create and maintain relationships with both internal and external suppliers to optimise the guest experience at The Star Brisbane
  • Driving excellence through guest service and assisting in handling guest feedback
Requirements
  • Previous hotel experience in a 5-star property
  • Leadership experience within a hotel environment
  • High level customer service experience
  • Proven ability to deliver personalised recommendations to guest enquiries and requests
About Us

The Star Entertainment Group is a leading hospitality and entertainment company, operating The Star Sydney and The Star Gold Coast. We are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

What We Offer
  • Complimentary buffet meal on every shift
  • Discounted parking available in the city
  • Up to 30% Discounts across award-winning restaurants and accommodation
  • An organisation that values diversity, teamwork and being your best self
  • Supportive leadership team
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer
  • Mental Health and Wellbeing services
  • Endless career growth and opportunities to learn and develop your career


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