Customer Relation
6 months ago
O'Brien Electrical & Plumbing Rowville
Join an industry-leading and reputable organization
Work with a dynamic and supportive team
Benefit from career opportunities
O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role. We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent office administrator.
O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals in the electrical industry.
The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.
PRIMARY PURPOSE
Assist in bringing in more business by communicating with new and existing customers
Efficient management of inbound calls and outbound customer surveys and debt collection
Be the glue between operational performance and marketing through customer service follow-up activity.
GENERAL FUNCTIONS AND TASKS
Respond to all inbound calls and inquiries for jobs.
Support improving stock accuracy and warranties
Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
Chase overdue debtors
Follow up sent quotes
Ask for any opportunities for existing customers
appointment set for new clients, service/ solar/ construction
Online marketing Linked in, Social media
Customer segmenting for email outs
Customer follow up calls/ surveys
Calls regarding tenders
Assisting in tenders
Assist with marketing
Existing Customer relations mining
BNI meetings
Trade shows
Ensure maximum office discretion and confidentiality at all times
KEY CONTACTS
Internal with all O’Brien Rowville people in relation to all operations, office and admin functions, etc.
External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments
KNOWLEDGE AND EXPERIENCE
Requires sound operations and administrative ability
High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel
Relevant qualifications ie Operations, Sales, and Administration preferred but not essential
A strong and professional work ethic.
A professional and friendly approach.
A proactive attitude.
MEASURE OF RESULTS
Debtors are kept up to date
Jobe coming in from the referral channel
Jobs coming in from social media
We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organization by undertaking other assignments, projects, etc.. as required.
-
Customer Relation
6 months ago
Rowville, Australia O'Brien Electrical and Plumbing Full timeJoin an industry-leading and reputable organization - Work with a dynamic and supportive team - Benefit from career opportunities **O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry. The position is varied, so you will never be bored, yet clearly defined so you will know...
-
Customer Relation
6 months ago
Rowville, Australia O'Brien Electrical and Plumbing Full timeJoin an industry-leading and reputable organization Work with a dynamic and supportive teamBenefit from career opportunities O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role. We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced,...
-
Customer Relations Officer
6 days ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeJob DescriptionO'Brien Electrical & Plumbing Rowville is seeking a motivated and organized individual to fill the Customer Relations role. This entry-level position involves working closely with the team to develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to inbound calls and...
-
Customer Service Coordinator
2 weeks ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time{"MAIN OBJECTIVES":{"bold":"Main Objectives:**"},"Key Responsibilities":{"ul":" Respond to all inbound calls and inquiries for jobs. Support improving stock accuracy and warranties Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current Chase overdue debtors Follow up sent quotes Ask for any opportunities for...
-
Customer Service Officer
7 months ago
Rowville, Australia Page Personnel Full timeFull time Role - Supportive and Friendly Work Environment **About Our Client**: Our client is a globally recognised industry leader in the industrial and manufacturing space. The customer service team consists of individuals who value trust, collaboration and hard work. Our client offers a supportive, growth-mindset environment that encourages individuals...
-
Customer Service Representative
4 weeks ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeAbout the RoleO'Brien Electrical & Plumbing Rowville is seeking a highly skilled and motivated individual to join our team as a Customer Relations professional.This is an exciting opportunity to work with a dynamic and supportive team, where you will have the chance to develop your skills and contribute to the growth and success of our organization.Key...
-
Customer Relationship Specialist
1 week ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeO'Brien Electrical & Plumbing Rowville is an industry-leading, reputable organization seeking a Customer Relations professional to join their dynamic and supportive team.The ideal candidate will possess sound operations and administrative abilities, with high-level computer literacy, especially with computerized job management systems like Simpro and MS...
-
Customer Service Representative
1 month ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeAbout the RoleO'Brien Electrical and Plumbing Rowville is seeking a highly motivated and organized individual to join our team as a Customer Relations Officer. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our customers.Key ResponsibilitiesRespond to all inbound calls and inquiries for...
-
Customer Service Representative
3 weeks ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeO'Brien Electrical & Plumbing Rowville is seeking a skilled Customer Service Representative to join their team. The ideal candidate will have a strong operations and administrative background, with excellent communication skills and a professional approach.Key Responsibilities:Respond to all inbound calls and inquiries for jobs.Support improving stock...
-
Customer Service Representative
1 month ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeAbout the RoleO'Brien Electrical & Plumbing Rowville is seeking a highly motivated and organized individual to join our team as a Customer Relations Officer. As a key member of our operations team, you will play a vital role in ensuring exceptional customer service and driving business growth.Key ResponsibilitiesRespond to all inbound calls and inquiries for...
-
Customer Service Liaison
2 weeks ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeAbout the RoleO'Brien Electrical and Plumbing is seeking a Customer Relations professional to support our operations team.Key ResponsibilitiesManage incoming calls and respond to customer inquiries.Assist with debt collection and customer follow-up activities.Support marketing efforts through customer service follow-up.General administrative tasks and office...
-
Customer Service Representative
4 weeks ago
Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full timeAbout the RoleO'Brien Electrical & Plumbing Rowville is seeking a highly motivated and organized individual to join our team as a Customer Relations Officer. As a key member of our operations team, you will play a vital role in ensuring exceptional customer service and driving business growth.Key ResponsibilitiesRespond to all inbound calls and inquiries for...
-
Mini Contact Centre; Customer Service
5 months ago
Rowville, Australia GPC Asia Pacific Full time**Driven by Passion for 100 Years** We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. **Two...
-
Sales Support Coordinator
6 months ago
Rowville, Australia VENTORA Group Full time**About our Organisation** VENTORA Glass is one of the most sophisticated, environmentally friendly, glass processing plants in the world today. We have facilities in both Queensland and Victoria that service our market-leading brands, as well as external customers. **About our Opportunity** Reporting to the Sales Manager you will be required to ensure...
-
Recruitment Specialist
7 months ago
Rowville, Australia O'Brien Electrical and Plumbing Full time**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry. The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly. **GENERAL FUNCTIONS AND TASKS** - Respond to all inbound calls and...
-
Cleaning Services Supervisor
5 months ago
Rowville, Australia Assetlink Full timeAbout Assetlink: We pride ourselves on our culture - The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working...
-
People, Culture
5 months ago
Rowville, Australia GPC Asia Pacific Full time**About Us** With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by Genuine Parts Company in North America, owner of the NAPA parts distribution business. Every day we deliver careers and experiences that are both challenging and rewarding. We have fun at work...
-
Transportation Specialist
3 weeks ago
Rowville, Victoria, Australia Lactalis Full timeAbout the Role:We are seeking an experienced Transport Driver to join our Supply Chain team based at Rowville. Reporting to the Transport Manager, you will be responsible for safely and efficiently delivering products to our customers and stakeholders.Key Responsibilities:Liaise with customers in relation to the delivery of products.Load and unload products...
-
Store Supervisor
5 months ago
Rowville, Australia Daniels Donuts Full time*Job description* At Daniel's nuts when you enter our s res you c - ot help but smile as you po - r the wall of - lourful, mouth - ering delicacies in t of you. - Supervisor role is pivotal to suppo - ng the Store Manager and representing our b - d directly to customers. Yo will be supported b - n amazing team of do connoisseur's! This is - You will...
-
Transport Driver
5 months ago
Rowville, Australia Parmalat Australia Ltd Full timeWorld’s No. 1 Diary Company - Iconic Australian Brands - Permanent Full Time Position **We are Lactalis Australia** We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and well-being of consumers throughout the world, via...