Customer Relations Officer
6 days ago
Job Description
O'Brien Electrical & Plumbing Rowville is seeking a motivated and organized individual to fill the Customer Relations role. This entry-level position involves working closely with the team to develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to inbound calls and inquiries, providing exceptional customer service and resolving issues in a timely manner.
- Manage inbound calls and outbound customer surveys, debt collection, and other customer-related tasks.
- Collaborate with the sales team to identify opportunities for existing customers and develop strategies to improve customer engagement.
- Support the operational performance and marketing efforts through customer service follow-up activities.
- Assist with the efficient management of stock accuracy and warranties.
- Support employee engagement programs, including toolbox meeting agendas and actions.
- Chase overdue debtors and follow up on sent quotes.
- Assist with marketing efforts, including online marketing and social media.
- Ensure maximum office discretion and confidentiality at all times.
Requirements
- Sound operations and administrative ability.
- High level of computer literacy, especially with computerized job management systems and MS Office.
- Relevant qualifications, such as Operations, Sales, and Administration, are preferred but not essential.
- A strong and professional work ethic, a professional and friendly approach, and a proactive attitude are required.
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