Customer Relations Officer

6 days ago


Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time

Job Description

O'Brien Electrical & Plumbing Rowville is seeking a motivated and organized individual to fill the Customer Relations role. This entry-level position involves working closely with the team to develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to inbound calls and inquiries, providing exceptional customer service and resolving issues in a timely manner.
  • Manage inbound calls and outbound customer surveys, debt collection, and other customer-related tasks.
  • Collaborate with the sales team to identify opportunities for existing customers and develop strategies to improve customer engagement.
  • Support the operational performance and marketing efforts through customer service follow-up activities.
  • Assist with the efficient management of stock accuracy and warranties.
  • Support employee engagement programs, including toolbox meeting agendas and actions.
  • Chase overdue debtors and follow up on sent quotes.
  • Assist with marketing efforts, including online marketing and social media.
  • Ensure maximum office discretion and confidentiality at all times.

Requirements

  • Sound operations and administrative ability.
  • High level of computer literacy, especially with computerized job management systems and MS Office.
  • Relevant qualifications, such as Operations, Sales, and Administration, are preferred but not essential.
  • A strong and professional work ethic, a professional and friendly approach, and a proactive attitude are required.


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