Customer Service Coordinator

1 week ago


Rowville, Victoria, Australia O'Brien Electrical and Plumbing Full time
{"MAIN OBJECTIVES":{"bold":"Main Objectives:**"},"Key Responsibilities":{"ul":"
  • Respond to all inbound calls and inquiries for jobs.
  • Support improving stock accuracy and warranties
  • Support employee engagement program i.e. toolbox meeting agendas/actions, keep whiteboard current
  • Chase overdue debtors
  • Follow up sent quotes
  • Ask for any opportunities for existing customers
  • appointment set for new clients, service/ solar/ construction
  • Online marketing Linked in, Social media
  • Customer segmenting for email outs
  • Customer follow up calls/ surveys
  • Calls regarding tenders
  • Assisting in tenders
  • Assist with marketing
  • Existing Customer relations mining
  • BNI meetings
  • Trade shows
"},"KEY CONTACTS":{"bold":"Key Contacts:**"},"Internal":{"p":"Internal with all O'Brien Rowville people in relation to all operations, office and admin functions, etc."},"External":{"p":"External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments"},"KNOWLEDGE AND EXPERIENCE":{"bold":"Knowledge and Experience:**"},"Requirements":{"ul":"
  • Requires sound operations and administrative ability
  • High level of computer literacy especially with computerized job management systems eg Simpro, MS Office particularly Excel
  • Relevant qualifications ie Operations, Sales, and Administration preferred but not essential
  • A strong and professional work ethic.
  • A professional and friendly approach.
  • A proactive attitude.
"}

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