Assistant Security Manager

3 weeks ago


Campbell, Australia Australian War Memorial Full time

The Assistant Security Manager leads and manages the day to day operational functions of the Security Team. They will provide leadership to the team which will include guiding, coaching and mentoring the Security Officers and Team Leaders. The role is responsible for event security planning and coordination.

The Assistant Security Manager is expected to work autonomously and independently, with only general guidance from the Security Manager.

This role requires face to face interaction with visitors to the Memorial, and as such a strong customer service ethic is required. The Memorial’s stakeholders are diverse, and range from senior government officials, veterans and families, VIPs and the Diplomatic Core to the general public and Memorial employees at all levels. A high level of communication skills, demonstrating discretion and empathy is therefore required in the role.

The role requires initiative and sound judgement, as the occupant will often be accountable for making decisions on the spot in a Museum environment. An understanding of the limitations and issues involved with working in a heritage building will be required. The ability to identify when to escalate issues is paramount.

The role will also support the Security Manager (who is also the Agency Security Advisor) on a range of Protective Security matters. There will be a requirement to also provide a range of advice to senior managers including the Head of Building Services, the Branch Head of Corporate Services, the Head of Information Technology and the Head of Human Resources.



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