Customer Service Manager

4 months ago

Parramatta, Australia Myer Full time

Job no: 942118
Work type: Permanent / Full time
Location: Parramatta

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work .

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.

Be part of the Myer Parramatta leadership team as the Customer Service Manager, lead Service & Selling teams to success by delivering superior customer service to achieve profitable sales.

Be responsible for championing our Customer First Strategy, managing day-to-day operations, coaching and mentoring and driving profitable sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead and mentor teams across various departments. 

  • Join the leadership team at Myer Parramatta
  • Opportunities for succession planning and further development

About The Role:

  • Manage the daily activities of your team and business to drive financial performance
  • Optimise the productivity of the team by leveraging workforce management 
  • Drive high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition
  • Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
  • Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise time spent on selling floor to lead and manage the business, understand the customer, coach and support the team and embed new initiatives and ways of operating

About You:

  • Previous experience as a retail manager, area manager or similar 
  • People leadership skills with a 'hands-on' approach are essential
  • Demonstrated ability to lead a team to achieve sales and meet KPI's
  • Experience in performance management will be highly regarded
  • Superior customer service and selling skills
  • Strong retail, financial and business acumen
  • Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

Benefits to you:

  • Become a leader within one of Australia’s most-loved department stores
  • Career development and progression opportunities
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

Our management teams work across key store trading hours, including extended/peak trade ( Black Friday and Christmas-New Years).

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

#ref


Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

Applications close: 30 Jul 2024 AUS Eastern Standard Time

  • Customer Service Representative

    1 month ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    3 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service to our...

  • Customer Service Representative

    4 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Retention Customer Care Consultant. As a key member of our customer service team, you will play a critical role in maximizing outbound and inbound call opportunities to promote HCF Group products and services.Key ResponsibilitiesMake outbound calls to members who...

  • Customer Service Representative

    2 weeks ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleThe Retention Customer Care Consultant is a key position within HCF - Member Service, responsible for maximizing outbound and inbound call opportunities to promote HCF Group products and services to existing members who have indicated they wish to cancel and win back members who have left the fund.Key ResponsibilitiesMake outbound calls to...

  • Customer Service Representative

    3 weeks ago

    Parramatta Park, Queensland, Australia HCF - Member Service Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesEngage with customers in a professional and empathetic manner,...

  • Customer Service Representative

    2 weeks ago

    Parramatta Park, Queensland, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesEngage with customers in a professional and...

  • Customer Service Manager

    4 months ago

    Parramatta, Australia Michael Page Full time

    Western Sydney LocationCareer ProgressionAbout Our ClientWhy You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits. Career Growth: Advance your career with ongoing training and development opportunities. Supportive Environment: Be part of a collaborative team that values your input and expertise....

  • Customer Service Manager

    1 month ago

    Parramatta, New South Wales, Australia Myer Full time

    About the RoleWe are seeking an experienced Customer Service Manager to join our leadership team at Myer Parramatta. As a key member of our management team, you will be responsible for leading and mentoring our Service and Selling teams to deliver exceptional customer service and achieve profitable sales.Key ResponsibilitiesManage the daily activities of...

  • Customer Service Manager

    3 weeks ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About UsMetro is a retail company that offers a unique shopping experience to customers on the go. Our goal is to provide a convenient and healthy food option for busy individuals.Job SummaryWe are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of sales associates and...

  • Customer Service Manager

    3 weeks ago

    Parramatta, Australia 4C Recruitment Solutions Full time

    Opportunity to join well regarded company specialising in providing medication management solutions to the aged care sector. In your role you will be report directly to the Operations Manager as you take responsibility for managing a small team. This is a hands on leadership role. Key Responsibilities include:  Build and manage relationships with...

  • Customer Service Manager

    5 months ago

    Parramatta, Australia Ausphin Group Full time

    ustomer Service Manager duties and responsibilities will include, but are not limited to the following: **Train and mentor existing client experience officer/s to ensure they all become effective in their roles.** **Delivering a comprehensive service to enquiring customers and industry partners to facilitate organicgrowth.** **Delegate certain customer...

  • Customer Service

    5 months ago

    Parramatta, Australia ABC Seamless Full time

    ABC Seamless has an excellent opportunity for a **Customer Service Officer / Representative** to join our leading home improvement company in the Parramatta area. Reporting to the Operations Manager, your key responsibilities will include: - Taking and dealing with all customer and salesman queries. - Keeping our customers happy and informed at all...

  • Customer Service Retail Manager

    1 month ago

    Parramatta, Australia Colette by Colette Hayman Full time

    **About Us** Colette by colette hayman is one of Australia's most loved fashion accessories brands, dominating the market in all aspects! Influenced by international catwalk trends, the brand epitomises fast fashion, offering the hottest range of fun, stylish and deliciously affordable accessories, handbags and jewellery for the fashion conscious style...

  • Customer Service

    5 months ago

    Parramatta, Australia Essential Appointments Full time

    Join a multinational company that is at the forefront of providing solutions. - Immerse yourself in a workplace that fosters innovation and collaboration. - Be part of a strong culture built on Guiding Principles. - Join a multinational company that is at the forefront of providing solutions. - Immerse yourself in a workplace that fosters innovation and...

  • Customer Service Manager

    3 weeks ago

    Parramatta Park, Queensland, Australia Myer Full time

    About the Role:As the Customer Service Manager at Myer, you will be responsible for leading and managing a team of sales and service professionals to deliver exceptional customer experiences and drive profitable sales. You will champion our Customer First Strategy, manage day-to-day operations, coach and mentor team members, and drive high-performance sales...

  • Customer Service Manager

    2 weeks ago

    Parramatta Park, Queensland, Australia Myer Full time

    About the Role:As the Customer Service Manager at Myer, you will be responsible for leading a team of Service and Selling professionals to deliver exceptional customer experiences and drive profitable sales. This role requires a strong leader who can champion our Customer First Strategy, manage day-to-day operations, and coach and mentor teams to achieve...

  • Customer Service Manager

    2 months ago

    Parramatta, Australia colette by colette hayman Full time

    **About Us** Colette by colette hayman is one of Australia's most loved fashion accessories brands, dominating the market in all aspects! Influenced by international catwalk trends, the brand epitomises fast fashion, offering the hottest range of fun, stylish and deliciously affordable accessories, handbags and jewellery for the fashion conscious style...

  • Customer Service Manager

    5 months ago

    Parramatta, Australia Uniting Full time

    **Customer Service Manager - Part Time Permanent Position - Parramatta CBD with flexible work model.** As a Customer Service Manager at Uniting, you will play a pivotal role in leading and mentoring our dedicated team members. Your primary focus will be on fostering a culture of continuous improvement within our Customer Service teams. This entails ensuring...