Guest Service Agent

Found in: Talent AU C2 - 3 weeks ago

Northern Rivers, Australia Grupo Mantra Full time

Mantra Legends is an iconic hotel, with its superb central location and history of being a meeting point for Surfers society. These days, its popular with overseas visitors, who can enjoy a drink in the lobby bar followed by the famous nightly seafood banquet in the hotels own Fables restaurant. Join a legendary crew and work with the best.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor. 

As our next Guest Service Agent, you will:
Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts
Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation 
A passionate person who is able to make both their colleagues and guests smile
Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
A genuine customer service focus and a strong dedication to always making our guests smile during their stay

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