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Customer Success Specialist

2 months ago

North Sydney, Australia Equifax Full time

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you’ll do

The Customer Success Specialist (CSS) - Core is responsible for the proactive management, delivery and support of services provided to Equifax’s Core customers to ensure their services are first class. Accountabilities include customer relationship management, service level management, proactive client outage, incident and enquiry escalation and service improvement. Below are few key responsibilities of this role ;

  • Identifying and meeting the needs of our core business customers and providing a high level of customer service.

  • Providing information and answering complex queries and explaining products and services.

  • Responsible for submitting new account & branch set ups to subscriptions team

  • Submit channel connectivity requests to Client Integration Team

  • Investigate and correct invoicing and billing issues 

  • Respond to customer requests on product usage and other product related queries 

  • Respond to customers in relation to unplanned outages  and escalate within the company as appropriate

  • You will be required to gain a detailed understanding of the products available to subscribers

  • Support Account Management group through timely responses to requests including operational inputs into various sales packs

What experience you need 

  • 2-4 years in a similar role within a corporate environment

  • Influencing / stakeholder management skills at a senior level, both internal and external

  • Proactive mindset, with proven experience to hit the ground running

  • Very strong communication skills: oral, written, presentation, facilitation

  • Ability to think and act both strategically and tactically

 What could set you apart

  • Financial services, technology or equivalent work experience 

  • This role will suit someone who is responsive, focused on customer engagement and delivering customer success. You are good at planning and managing work output in a multitasking environment. You will possess strategic thinking and articulation and demonstrate a solid understanding of customers’ perspectives to advocate for customer needs and gain commitment for the resources needed to meet those needs.

You will join a team that fosters a collaborative environment where raising suggestions are valued and a challenge is accepted. This is a genuine opportunity to advance your career down many pathways on a global scale.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.