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IT Support Technician

4 months ago

Sydney, Australia A W Edwards Full time
  • Excellent training, support and job security - Long-term opportunity
  • Competitive salary packages on offer
  • St Leonards based with opportunity for advancement

About A W Edwards

  • Leading brand in the Australian construction industry
  • Part of Bouygues Bâtiment International which is a subsidiary of Bouygues Construction – A leading International Construction Group
  • Works across a range of market sectors for an array of public, private, government and institutional clients
  • Proven track record of delivering innovative and quality projects that exceed client’s expectations.
  • 102+ years of history in NSW of construction excellence
  • Lead the way with meticulous planning, knowledge, and a stringent control of design and construction.
  • Clients receive the quality they expect and deserve.
  • Modern construction software, systems, and processes
  • MBA Multi Awards winning builder.
  • Staff retention is the envy of the market.
  • Individual training geared to your chosen career path.

 
Our People

  • Our people are our most valued asset, and we place high importance on fostering the skills and knowledge of our employees.
  • Our culture, teamwork and consultative approach are key to our company’s success and our high rate of staff retention.
  • “We don’t look for people for projects but the projects for our people”.

 
Job Summary:
 
A W Edwards Pty Ltd are currently seeking a full-time, permanent motivated Junior IT Support/IT Administrator to join our IT team. In this role, you will be responsible for providing assistance to the IT team by managing and flagging incoming support requests, monitoring inventory of stock, and ensuring efficient routing of support tickets to the appropriate channels and providing first level technical support to end-users.
You will be required to provide first level technical support to our staff by answering phone and email queries raised by staff members located both in our office and on our construction sites. It will be your responsibility to address and resolve these issues where you can or otherwise escalate to a higher support level when needed.
 
Key Responsibilities:
 
IT Support:

  • Provide first-line technical support to end-users, resolving hardware and software issues promptly.
  • Follow through to completion more complex task by working with other team members or escalating to other support options to find a solution for all issues
  • Collaborate with team members to troubleshoot and escalate complex technical issues.
  • Liaise with support staff from our parent company to escalate and resolve issues outside of our control.

Inventory Management:

  • Monitor and maintain inventory levels of IT equipment and supplies.
  • Collaborate with procurement to ensure timely replenishment of stock.

Ticket Management:

  • Organize and prioritize support tickets, ensuring timely resolution.
  • Flag and route support tickets to the appropriate channels based on urgency and complexity.
  • Raise support tickets with various vendors or to our internationally based teams for issues that can not be resolved by local IT teams.

Documentation:

  • Maintain accurate documentation of billing processes, inventory, and support ticket resolutions.
  • Contribute to the development and updating of IT policies and procedures.
  • Continue to develop and maintain IT documentation including user guides for new software and systems.

Preferred Skills:

  • Excellent interpersonal skills including strong communication skills both written and spoken.
  • Basic troubleshooting and fault-finding skills in a Windows Desktop and Server based environment.
  • Good understanding of corporate network structures and applications such Active Directory and Azure
  • Familiarity with both iOS and Android operating systems
  • Basic understanding of computer networks and networking equipment
  • Enrolment in or recently completed Bachelor or Diploma of Information Technology or other relevant qualification.

Why join A W Edwards

  • This is a top tier business well-known for creating a workplace that feels like a family company
  • A strong corporate identity that will give you an opportunity to develop your construction career through a variety of projects in the future.
  • Clear focus on delivering numerous key building projects in the Sydney Metro area.
  • Here is an opportunity where you can grow within a business that rewards people who want to be future leaders and are driven by the organisation’s values on each of their projects.
  • There aren’t many times in your career where you can honestly say, ‘I am working for the best’

EEO
A W Edwards is an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status or disability status. 
We encourage Aboriginal and Torres Strait Islander people, or applicants from disadvantaged groups to apply as well.
To apply for this role, please apply through our website or send an email to Alasdair Knight on aknight@awedwards.com.au