![Peppermint IT](https://media.trabajo.org/img/noimg.jpg)
Ict Technician
3 weeks ago
Peppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes:
Advanced Issue Resolution:
- Receive escalated technical issues from first-level support and resolve them efficiently.
- Utilise advanced diagnostic tools and techniques to address complex technical problems involving multiple network layers and interconnected systems.
- System Maintenance and Optimisation:
- Perform regular checks on system performance, implementing improvements and optimisations to ensure high reliability and availability.
- Update and maintain system documentation and logs to reflect changes or additions to the infrastructure.
- Onsite support on site with customers to ensure delivery of services and equipment as necessary
- Regular, schedule appointments with recurring support customers
Customer Interaction and Support:
- Communicate effectively with clients to understand their technical problems and convey solutions in a clear, non-technical manner.
- Maintain a high level of customer service for all support queries and adhere to all service management principles.
- Collaboration and Escalation:
- Work closely with other IT support teams and third-party service providers to resolve multi-faceted issues.
- Escalate unresolved issues to higher-level support or appropriate technology groups.
Training and Knowledge Sharing:
- Assist in training first-level support technicians in handling basic support tasks and understanding complex network environments.
- Contribute to the knowledge base by documenting troubleshooting steps and technical solutions.
**Job Types**: Part-time, Casual
Pay: $40.48 per hour
Expected hours: 24 per week
Schedule:
- 8 hour shift
Application Question(s):
- The role is open to negotiate days and casual or part time. What is your preference for part time or casual, and which days?
- This role involves troubleshooting, diagnosing, and resolving hardware, software, and network-related issues within a managed service environment. Provide some examples of times you have done this as part of your roles.
**Experience**:
- Technical support: 2 years (required)
**Language**:
- Fluent English (preferred)
Work Location: In person
Application Deadline: 08/10/2024
Expected Start Date: 14/10/2024
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