IT Support Technician
6 months ago
Minimum Experience 1-3 Years of **field Services Technician**
**Job Duties**
As an Onsite Support Technician with minimum of one to three years of technical experience in service delivery and End user hardware and software Configuration troubleshooting providing quality services to the end users which includes the following key roles and responsibilities, but not limited to:
- Provide customer facing end-user support that includes:
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
- Perform onsite updates, Configuration changes, or Software installations.
- Provide onsite technical assistance to End Users.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
- Provide Hand and Feet support for network data and voice devices
**FSO Telecom task**:
- Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.)
- Configuration of phones using SOP and Phones movement.
- Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for service provider to network voice team.
- Coordination with local vendor for ISP, OEM, channel Supplier and different team
Desired Qualifications:
- BS/BA in Computer Science, Information systems, or an equivalent combination of education or
**Experience**:
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or cluster
- Provide assistance for network relates issues
- Should be able to lift weight up to 30 lbs at waist level
- Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
- Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
- Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
- Update the circuit inventory and vendor details for service provider to network voice team.
- Coordination with local vendor for ISP, OEM, channel Supplier and different team.
**Salary**: $30.00 per hour
Expected hours: 4 - 8 per week
Ability to commute/relocate:
- Sydney NSW: Reliably commute or planning to relocate before starting work (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
-
Ict Technician
4 months ago
North Sydney, Australia Peppermint IT Full timePeppermint IT is an experienced technical business located in the beautiful north shore and provides end to end support for businesses with a focus on shared services for business. We are recruiting for a level 2 ICT technician and the role description includes: Advanced Issue Resolution: - Receive escalated technical issues from first-level support and...
-
Production Technician
4 months ago
Sydney, Australia Hatch IT Full timehatch I.T. is partnering with a Counter-UAS solution provider to find a **Product Technician**. See details below: **About the Role**: The position will report primarily to the VP of Design and will work closely with other members of the Production Team, Design Team and the Procurement Team. This role will suit someone with excellent attention to detail and...
-
IT Support Technician
7 months ago
Sydney, Australia Pope Recruitment Pty Ltd Full time**IT Support Technician Needed - Pitt Street, NSW** Pope Recruitment is looking for a proactive and knowledgeable IT Support Technician to provide essential technical support on Pitt Street, NSW. This position is ideal for someone who excels at troubleshooting hardware and software issues and is passionate about ensuring optimal IT system performance. If...
-
IT Support Technician
7 months ago
Sydney, Australia Orchal Ltd Full time**EUC L1,L2,L3** Support Technicians are needed. **Job Type**: Freelance **Salary**: $30.00 per hour Expected hours: 4 per week Ability to commute/relocate: - Sydney NSW: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
-
IT Support Technician
6 months ago
Sydney, Australia Milestone IT Full timeImmediate start - Seven Hills-Sydney - Excellent career progression Are you a skilled Technical Support Engineer with a passion for problem-solving and a knack for providing exceptional support? Join our client in their dynamic team in the manufacturing industry and be a pivotal part of supporting their success! **About Us**: Milestone IT is partnering...
-
Data Cabling Technician
4 months ago
Sydney, Australia Gems IT Solutions Pty Ltd Full timeWe're on the lookout for top-tier Data Technicians with a knack for commercial fit-outs to tackle our long-term, high-profile projects. Join forces with our elite team of Cabling Technicians, Supervisors, and Project Managers to deliver outstanding results for renowned clients. **Your Responsibilities**: - Install, terminate, and test CAT 6A structured...
-
IT Support Technician
7 months ago
Sydney, Australia Red Bull Part timeThe IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and Red Bull...
-
Digital Support Technician
3 weeks ago
Sydney, Australia Jemena Full time**Digital Support Technician - Level 2** **About Us** **Jemena** is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day. **About the role**: The Digital Support Technician responsible for...
-
Desktop Support Technician
6 months ago
Sydney, Australia Provested IT Solutions Full timeProvested is an IT Service Provider for select Government clients. We are offering an exciting opportunity for any aspiring Desktop/Network IT Support officer within our Education Portfolio. **The Company**: Provested provides the highest standard in IT Support Services to government schools. Most schools use teachers to manage their technology. Provested's...
-
Maintenance Support Technician
6 months ago
Sydney Western Suburbs, Australia HAYS Full timePermanent opportunity with Defence Industry organisation in Western Sydney **Your new company** Our client is a global competitor within the Defence Industry and they are currently seeking a Maintenance Support Technician to join their team on a permanent basis. Located in Western Sydney they support naval platforms within Defence and their technical...
-
IT Support Technician
1 month ago
Sydney, Australia FourQuarters Recruitment Full timeJoin our well-known client as an On-Site IT Support Technician and play a crucial role in delivering exceptional IT support in Western Sydney. Reporting to the Group IT Manager, you’ll be the first point of contact for IT inquiries, ensuring smooth operations and user satisfaction. Key Responsibilities: Troubleshoot and maintain production systems,...
-
Junior IT Support Technician
6 months ago
Sydney, Australia Objective Corporation Full timeAt Objective, we're on a mission to transform the tech landscape. With a global presence spanning four continents, we're at the forefront of cutting-edge information and process governance software. If you're ready to blend innovation with a touch of professional charm, we invite you to join our diverse team. We’re looking for a motivated Junior IT...
-
Junior IT Support Technician
6 months ago
Sydney, Australia Objective Full timeAt Objective, we're on a mission to transform the tech landscape. With a global presence spanning four continents, we're at the forefront of cutting-edge information and process governance software. If you're ready to blend innovation with a touch of professional charm, we invite you to join our diverse team. We’re looking for a motivated Junior IT...
-
Control Systems Support Technician
7 months ago
Sydney, Australia Brunel Full timeBrunel are partnering alongside a global system integrator, operator, and logistics service provider to find a Control Systems Support Technician. **About this role** As a Controls System Support Technician, you will become an integral part of our manufacturing operation, where conveyors, lifts, and machinery facilitate the movement of pallets and trays...
-
IT Support Technician
7 months ago
Sydney, Australia E-Flo Computers Pty Ltd Full timeWe are seeking a highly personable IT Support Officer with a driver's license and vehicle to provide support to our predominantly education clients. This is a great opportunity for someone with great communication and technical skills and a customer-centric approach, as you will be solving problems and making a difference for primary and secondary schools...
-
IT Support Technician
7 months ago
Sydney, Australia Red Bull Full time**Company Description**: The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s...
-
IT Support Technician
7 months ago
Sydney, Australia URBIS Full time**Who we are**: Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by our clients for our fresh thinking and approach to their city-shaping projects. You will make a tangible difference and positive impact, while gaining incredible industry experience and...
-
Digital Support Technician
1 month ago
Sydney, Australia Jemena Full timeDigital Support Technician - Level 2 About Us Jemena is an Australian energy company who owns and operates over $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day. About the role: The Digital Support Technician responsible for providing...
-
Desktop Support Technician
6 months ago
Sydney, Australia Hatch Full time** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Desktop Support Technician to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...
-
Desktop Support Technician
2 weeks ago
Sydney, Australia Commonwealth Bank of Australia Full timeDesktop Support Technician **Who we are** End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best...