Senior Transformation Analyst

1 month ago

Sydney, Australia Qantas Airways Limited Full time

Job Description

  • Set the vision and strategic direction for an integrated suite of products supporting customer recovery  
  • Flexible ways of working – hybrid model with 3 days onsite
  • Full-time permanent position based at our Head Office in Mascot

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

We are on a mission to reimagine how we can better support our customers when things don’t go to plan. The Senior Transformation Analyst is a key role that will provide exceptional support and drive key responsibilities across the Disruption Transformation Program.  

This position involves working closely with stakeholders across the Group to build and deliver on the Disruptions Transformation roadmap. This includes supporting program activities with cross functional stakeholders (Digital, IT, Finance and Customer), as well as external vendors. 

The role will entail effective project management, facilitation of workshops and the creation of materials to help enable the prioritisation and delivery of Disruption Initiatives across the Airline. Furthermore, the role will be responsible for developing high-quality customer, commercial and financial analysis. This analysis extends to ongoing Disruption Management reporting including helping drive initiatives within the program. 

The position will also take a lead role in the creation of Program materials for ELT/GLT-level audiences, the Program Management Office (PMO) as well the development of business cases. 

You’ll have –

  • Tertiary qualification in Business, Digital, IT or relevant field
  • Minimum 4 years’ experience working in strategy/technology/digital 
  • Strong analytical skills, problem solving ability and conceptual thinking
  • Strategic mindset, can solve, and lead the solving of, strategic problems of high complexity
  • Project management skills
  • Excellent communication skills and stakeholder management
  • Ability to manage multiple conflicting priorities 
  • Proven ability to meet goals and deadlines with an excellent attention to detail
  • Able to work with a high degree of autonomy and is proactive with initiative and a bias for yes
  • Process driven mindset, with the ability to drive change with complex processes and systems
  • Thrive in a hypothesis-led environment and ability to frame strategic challenges from a digital/technology perspective, and front line/operations experience will be highly regarded

Why Qantas? 
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 8th of December

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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