Reservations Agent

1 week ago


Adelaide, Australia Crowne Plaza Hotels & Resorts Full time

Your day-to-day 

  • Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue 
  • Meet targets for converting sales 
  • Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations 
  • Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
  • Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
  • + much more

What we need from you

  • Minimum 6-12 months Front Office/Reservations/Customer Service experience 
  • Qualifications in Hotel Management and/or Hospitality related field preferred 
  • Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded 
  • Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous 
  • Excellent attention to detail 
  • Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects 
  • Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required 
  • Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels. 


  • Reservations Agent

    3 weeks ago


    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    **Reservations Agent** We have an opening for a Reservations Agent to join our hotel on a permanent full-time basis. This opportunity is for someone who is has experience in hotel front office operations and has high attention to detail. The successful person will report to the Reservations Manager and will be responsible for the day to day hotel...

  • Reservations Agent

    2 weeks ago


    Adelaide Region SA, Australia Stamford Hotels & Resorts Full time

    Job No:SPALocation: AdelaideAbout Stamford Hotels and ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial...

  • Reservations Agent

    4 weeks ago


    Adelaide, Australia Marriott International Full time

    As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become...

  • Reservations Agent

    1 week ago


    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24093712 **Job Category** Reservations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s flagship brand, Marriott Hotels drives innovation in our...

  • Reservations Agent

    2 weeks ago


    Adelaide, South Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative,...

  • Reservations Agent

    4 weeks ago


    Adelaide, Australia Marriott Full time

    Job Number 24093712Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of...

  • Reservations Agent

    2 weeks ago


    Adelaide, South Australia Marriott Full time

    Job Number Job Category ReservationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative,...

  • Reservations Agent

    3 weeks ago


    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024012506 **Location**: Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a...


  • Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. We are ready to welcome a Reservations Sales...


  • Greater Adelaide SA, Australia IBIS Full time

    **Company Description** Who are we?** ibis Adelaide opened in mid-2014, making a significant wave in the market as an unique economy product with strong aesthetic appeal and an understanding of the needs of the guest. We pride ourselves on consistently smashing guest and employee engagement targets and sustaining our strong and stable team to ensure we are...


  • Greater Adelaide SA, Australia PULLMAN Full time

    Company DescriptionPullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide.We are ready to welcome a Reservations Sales Agent to...


  • Adelaide Region SA, Australia Pullman Adelaide Full time

    Company Description Pullman Adelaide represents one of Accor’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! Why work for Accor? We are far more than a worldwide leader. We welcome you as...


  • Adelaide, South Australia IHG Full time

    Your day-to-day Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests Meet targets for converting sales Be responsible for providing prompt,...

  • Reservations Agent

    2 weeks ago


    Adelaide, South Australia Marriott International Full time

    As Marriott International's leading brand, Marriott Hotels is at the forefront of innovation in the hospitality industry. Join a team of creative, dynamic individuals who are shaping the industry's landscape. Be part of an environment that thrives on strong relationships and empowers every team member to make a meaningful impact and be recognized for their...


  • Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...


  • Adelaide CBD, Australia Collette Full time

    **Collette is seeking Reservations Consultants to join our Australia Team. This is a Work from Home role.** **ABOUT COLLETTE: Let Us Show You the World** There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette...


  • Adelaide, Australia Stamford Hotels and Resorts Full time

    Groups and Tours Reservations Agent Location:  Adelaide South Australia Join the Reservations Team located at Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly...


  • Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...


  • Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20240626 **Location**: Adelaide Groups and Tours Reservations Agent **Location**: Adelaide South Australia Join the Reservations Team located at Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in...

  • Reservations Agent

    2 weeks ago


    Adelaide Region SA, Australia InterContinental Full time

    As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be...