Reservations Agent

1 week ago

Adelaide Region SA, Australia Stamford Hotels & Resorts Full time

Job No:

SPA

Location:
Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.

The hotel portfolio consist of nearly 1800 rooms and over 1000 employees.

In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels.

In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role


Stamford Hotels and Resorts Adelaide is seeking Reservations Agents (Full Time / Part Time) to work on a seven day roster (Monday - Sunday).

In this role you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering exceptional customer service, accommodation options and other solutions to meet customer needs.

Key Responsibilities

Enter and maintain hotel reservations for both the Stamford Plaza Adelaide and Stamford Grand Adelaide properties, using up-selling techniques at all times
Assist in all rooms inquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
Assist in maximising room revenue, average room rate and occupancy percentage through efficient yield management
Respond positively, to sales inquiries to develop future sales leads
Proactively convert inquiries into contracted business
Meet or exceed required individual, team or organisational qualitative and quantitative performance standards
Be fully conversant with all the Hotel's facilities and services, including hotel packages and specials
Liaise with Group Reservations, Conference Reservations, Sales and the Front Office to ensure all staff are informed and able to provide exceptional service
Build rapport with both new guests and regular guests by maximising the use of guest history.

About you

The required skills and experience for this role include:
Previous experience in a similar role within Reservations or Front Office
Strong written & verbal communication skills
Strong time management and organisational skills, with exceptional eye for detail
Previous experience using Opera PMS (desired)
Availability to work across a variety of shifts, including weekends and public holidays

Culture and Benefits

Employees of Stamford Hotels and Resorts are entitled to many outstanding benefits, including:
Great opportunities for career development;
The opportunity to work with industry professionals in an exciting hotel environment;
Complimentary duty meals;
Attractive food and beverage discount program;
Discounted parking on the premises;
Dry cleaning allowance.

How to Apply

If you believe you have the drive and skills to succeed in this role

Stamford Hotels & Resorts is an Equal Opportunity Employer.

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