Service Leader

3 weeks ago

Mudgeeraba, Australia Archdiocese of Brisbane Full time
  • Salary packaging options are available, up to $15,900
  • A dedicated and supportive team culture
  • Opportunity for professional development and growth

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation dedicated to providing services to the entire community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability. With a workforce of over 3,000 employees and volunteers, Centacare operates in more than 200 locations, supporting tens of thousands of people each year across various Directorates.
 
As a Service Leader in our organization, you will play a pivotal role in enhancing the quality of life for seniors in the community. Your focus will be on delivering person-centred care, ensuring that clients receive the support they need to maximize their choice and control over their services. You will lead and mentor a dynamic team, setting a standard for best practices in case management, particularly within the Commonwealth Home Support Programme (CHSP).
  
This role includes managing a CHSP caseload across the Gold Coast and Scenic Rim regions, with the option to be based at either our Southport or Beaudesert office. Additionally, you will be responsible for managing the Beaudesert Hub (Day Centre), overseeing its operations, and ensuring service delivery excellence.
 
Key Responsibilities:

  • Lead and guide a team of support workers towards creating positive outcomes for clients by embedding person-centred practices.
  • Provide regular supervision, constructive feedback, and performance evaluations to support workers and other direct reports in achieving their professional goals
  • Emphasize person-centred goals and outcomes, engage in reflective practice, and effectively manage associated risks.
  • Ensure that clients’ personal care, support, and health needs are met in accordance with applicable standards and regulations within the service stream.
  • Cultivate and maintain strong relationships with key internal and external stakeholders.
  • Actively promote the services offered by the program to clients, their families, and the broader community to enhance awareness and cooperation.
  • Oversee the operational management of services, which includes budget management, program development, compliance adherence, and record-keeping.
  • Manage vacancy rates to ensure service continuity and availability for clients in need.

Skills and Experience:

  • Leadership experience in a community or human services organisation
  • Knowledge of funding standards, guidelines, and legislation
  • Strong communication, leadership, and problem-solving skills
  • Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
  • High level communication, influencing, liaison and negotiation skills.
  • Established problem solving and conflict management skills.

Essential requirements: 

  • Must have experience in Aged Care Case Management highly desirable
  • Must hold a relevant qualification or a Diploma in Aged Care, Disability, Community Services or equivalent
  • Must hold or be eligible to obtain a Working with Children's Card (commonly known as Blue Card) 
  • Must hold or be eligible to obtain a NDIS Working Screening Card (commonly known as Yellow Card)
  • Must hold or be eligible to obtain a current National Police Certificate.
  • Must hold a QLD Driver's Licence.
  • Intermediate to advanced IT skills, including the use of payroll software and client management systems

Benefits:

  • Salary Sacrifice
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment dedicated to making a positive impact in the community.
  • Comprehensive training provided on all aspects of the role, including transition to the Alayacare Client Management system.

This is a unique opportunity to grow your career within a values-driven organization and enhance your skills at one of the largest employers in Queensland. The role is classified at a level 4.1 under our Enterprise Bargaining Agreement (EBA), which equates to a competitive hourly rate of $49.28. In addition to attractive wage rates, you will benefit from 2 weeks of paid parental leave and 13 weeks of Long Service Leave. We also offer Public Benevolent Institution (PBI) packaging benefits of up to $15,900. Join us to be part of an organization that genuinely values its employees and is committed to providing client-centric care. We encourage applications from those who share our passion for making a difference in the community.

How to apply
If you are ready to make a difference and contribute to our mission, and meet the qualifications outlined, we invite you to apply for this role.

Click APPLY and submit a cover letter that clearly addresses the above-listed skills, experience and essential criteria, as well as a copy of your current résumé. For any questions, please email rebecca.naumovski@bne.centacare.net.au

Please note shortlisting and interviews will commence as applications are received. 
 
The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults

  • Service Leader

    4 weeks ago

    Mudgeeraba, Queensland, Australia Centacare Full time

    Job Title: Service LeaderCentacare is seeking a highly skilled and experienced Service Leader to join our team. As a Service Leader, you will play a pivotal role in enhancing the quality of life for seniors in the community.Key Responsibilities:Lead and guide a team of support workers towards creating positive outcomes for clients by embedding person-centred...

  • Service Leader

    4 weeks ago

    Mudgeeraba, Queensland, Australia Camp Australia Full time

    {"title": "Service Leader", "description": "About the RoleAs a Service Leader at Camp Australia, you will be responsible for leading a team to develop and maintain a fun, safe, and compliant program for primary-aged children.Key responsibilities include creating daily plans, supervising and supporting a group of children, preparing and serving healthy food...

  • Service Leader

    4 days ago

    Mudgeeraba, Queensland, Australia Centacare Full time

    Service Leader Job SummaryAbout CentacareCentacare is a values-based organisation dedicated to providing services to the community, irrespective of religion, circumstance, ethnicity, economic situation, age, gender, or ability.About the RoleAs a Service Leader in our organisation, you will play a pivotal role in enhancing the quality of life for seniors in...

  • Service Leader

    3 weeks ago

    Mudgeeraba, Queensland, Australia Archdiocese of Brisbane Full time

    Job DescriptionAs a Service Leader with the Archdiocese of Brisbane, you will play a pivotal role in enhancing the quality of life for seniors in the community. Your focus will be on delivering person-centred care, ensuring that clients receive the support they need to maximize their choice and control over their services.Key Responsibilities:Lead and guide...

  • Team Leader, Aged Care Services

    1 month ago

    Mudgeeraba, Queensland, Australia Kincare Full time

    About the RoleWe are seeking an experienced Team Leader to lead a team of dedicated support workers providing in-home care services on the Gold Coast and Far North Coast of NSW. As a Team Leader, you will provide coaching, leadership, and direction to the team to achieve exceptional customer service to our valued elderly customers.You will ensure our...

  • Client Services Team Leader

    3 months ago

    Mudgeeraba, Australia Small Animal Specialist Hospital (Sash) Full time

    Brand new, purpose built referral and emergency hospital, one team, one goal! Exciting leadership opportunity Supportive local leadership team with a positive culture being our top priority! About SASH The Small Animal Specialist Hospital (SASH) is the largest, privately owned network of veterinary hospitals in the Southern Hemisphere, offering...

  • Travel Team Leader

    4 weeks ago

    Mudgeeraba, Queensland, Australia Travel Trade Recruitment Full time

    Lead a Talented Team and Drive Business GrowthWe are seeking an experienced Travel Team Leader to join our team at Travel Trade Recruitment. As a key member of our leadership team, you will be responsible for mentoring, managing, and developing a talented team to succeed.Key Responsibilities:Mentor and manage a team of travel consultants to achieve sales...

  • Administration Team Leader

    7 days ago

    Mudgeeraba, Queensland, Australia Icon Cancer Centre Australia Full time

    Job Summary: We are seeking a highly skilled Administration Team Leader to join our team at Icon Cancer Centre Australia. As an Administration Team Leader, you will be responsible for providing leadership and support to the Administration team, ensuring the smooth operation of our cancer centre.Key Responsibilities:Collaborate with the Administration Manager...

  • Infrastructure Design Leader

    23 hours ago

    Mudgeeraba, Queensland, Australia AECOM Full time

    AECOM is a world-leading infrastructure consulting firm delivering services across the project lifecycle.We are seeking an experienced Infrastructure Design Leader to join our team in Australia, specifically focusing on dams engineering and design.The successful candidate will be responsible for overseeing the delivery of large-scale projects, ensuring they...

  • Production Team Leader

    24 hours ago

    Mudgeeraba, Queensland, Australia Roc Consulting Full time

    About UsRoc Consulting is a family-owned and operated company that has been distributing quality gourmet food products across the country for over 40 years. We have a strong family culture and are committed to providing our customers with exceptional service.Job DescriptionWe are seeking a Production Team Leader to join our team on the production floor. As a...

  • Senior Retail Leader

    3 weeks ago

    Mudgeeraba, Queensland, Australia Seed Heritage Full time

    Lead a High-Performing Team at Seed HeritageWe are seeking an experienced and inspirational Retail Leader to join our leadership team at Pacific Fair Store. As a key member of our team, you will be responsible for driving a customer-focused culture, creating a memorable and seamless experience with every interaction.Key Responsibilities:Assist the Store...

  • Healthcare Leader

    2 weeks ago

    Mudgeeraba, Queensland, Australia E4 Recruitment Full time

    We are seeking an experienced leader to guide a clinical team in providing high-quality care to residents. If you're passionate about shaping the future of aged care, we invite you to play a key role in creating and implementing top-notch care.A respected aged care facility on the Gold Coast is seeking a skilled manager to oversee daily operations, clinical...

  • Childcare Educator

    4 weeks ago

    Mudgeeraba, Queensland, Australia Save Our Service Full time

    Save Our Service: A Leader in Childcare EducationAt Save Our Service, we're committed to providing high-quality early childhood care and education to children across the Gold Coast. As a casual educator, you'll play a vital role in shaping the minds of our young learners.About the RoleWe're seeking enthusiastic and dedicated individuals to join our team as...

  • Garden Maintenance Team Leader

    6 days ago

    Mudgeeraba, Queensland, Australia Green by Nature Full time

    About the RoleWe are seeking a highly skilled and experienced Garden Maintenance Team Leader to join our team at Green by Nature. As a Garden Maintenance Team Leader, you will play a key role in ensuring the delivery of high-quality garden maintenance services to our clients.Key Responsibilities:Lead and direct a team of maintenance staff to ensure tasks are...

  • Seasonal Store Leader

    2 months ago

    Mudgeeraba, Queensland, Australia lululemon Full time

    About the RoleWe are seeking a highly motivated and experienced Store Leader to join our team at lululemon. As a Store Leader, you will play a key role in driving sales, improving customer satisfaction, and leading a team of retail professionals.Key ResponsibilitiesLeadership and Team ManagementProvide coaching, mentoring, and performance feedback to team...

  • Service Director

    1 week ago

    Mudgeeraba, Queensland, Australia Centacare Full time

    Service Leader Job SummaryCentacare, a values-based organisation dedicated to providing services to the entire community, is seeking a Service Leader to enhance the quality of life for seniors in the community.Main Responsibilities:Lead and guide a team of support workers towards creating positive outcomes for clients by embedding person-centred...

  • Senior Occupational Therapist Leader

    3 weeks ago

    Mudgeeraba, Queensland, Australia Star HR Full time

    Senior / Team Leader Occupational TherapistStar HR is seeking a highly skilled and motivated Senior / Team Leader Occupational Therapist to join our esteemed OT team. As a key member of our team, you will be responsible for delivering exceptional services to our clients, while also providing guidance and support to your colleagues.About the RoleUndertake...

  • Beverage Service Manager

    2 weeks ago

    Mudgeeraba, Queensland, Australia Accor Full time

    About the RoleAccor is a world leader in the hospitality industry, renowned for its diverse portfolio of hotel brands and exceptional service standards. As a Bar Supervisor, you will play a vital role in ensuring the success of our bars and restaurants.Key ResponsibilitiesTo ensure responsible service of alcohol procedures are followed at all times.Train and...

  • Preanalytical Team Leader

    4 weeks ago

    Mudgeeraba, Queensland, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time

    About the RoleWe are seeking a highly skilled and experienced Preanalytical Team Leader to join our team at Sullivan Nicolaides Pathology. As a key member of our laboratory operations team, you will be responsible for coordinating the department, ensuring efficient and effective delivery, receipt, and processing of pathology specimens.Key...

  • Enterprise Architect Leader

    3 weeks ago

    Mudgeeraba, Queensland, Australia Exclaim IT Full time

    About the RoleWe are seeking a highly skilled Lead Enterprise Architect to join our team at Exclaim IT. As a key member of our organization, you will play a critical role in shaping the city's Enterprise Architecture strategy.Key ResponsibilitiesLead the development and execution of the city's Enterprise Architecture strategy, working closely with executive...