Team Leader, Aged Care Services

1 month ago


Mudgeeraba, Queensland, Australia Kincare Full time
About the Role

We are seeking an experienced Team Leader to lead a team of dedicated support workers providing in-home care services on the Gold Coast and Far North Coast of NSW. As a Team Leader, you will provide coaching, leadership, and direction to the team to achieve exceptional customer service to our valued elderly customers.

You will ensure our employees are developed at all stages, including recruitment, induction, and buddy runs, and actively support safety and well-being initiatives. You will mentor your team, drive positive change, ensure compliance, and innovate to deliver exceptional outcomes for your team and our customers.

About You
  • Proven team leadership experience in customer service, retail, hospitality, or similar industries.
  • Previous experience in the Community/Aged Care industry is a plus.
  • Demonstrated experience in coaching and performance managing frontline teams.
  • Strong time management, prioritization, and initiative skills.
  • Exceptional communication and time management skills with the ability to work well under pressure.
  • Strong passion for compliance and achieving customer satisfaction.
  • Stakeholder engagement and problem-solving skills.
  • Relevant qualifications in Leadership and Training and Assessment are desirable.
About KinCare

We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

At KinCare, we believe in work-life balance and flexibility. We're a family-orientated company that values time at work and at home. If you're passionate about making a difference in the lives of our customers, we'd love to hear from you.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination.



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