Service Leader

3 weeks ago


Mudgeeraba, Queensland, Australia Archdiocese of Brisbane Full time
Job Description

As a Service Leader with the Archdiocese of Brisbane, you will play a pivotal role in enhancing the quality of life for seniors in the community. Your focus will be on delivering person-centred care, ensuring that clients receive the support they need to maximize their choice and control over their services.

Key Responsibilities:
  • Lead and guide a team of support workers towards creating positive outcomes for clients by embedding person-centred practices.
  • Provide regular supervision, constructive feedback, and performance evaluations to support workers and other direct reports in achieving their professional goals
  • Emphasize person-centred goals and outcomes, engage in reflective practice, and effectively manage associated risks.
  • Ensure that clients' personal care, support, and health needs are met in accordance with applicable standards and regulations within the service stream.
  • Cultivate and maintain strong relationships with key internal and external stakeholders.
  • Actively promote the services offered by the program to clients, their families, and the broader community to enhance awareness and cooperation.
  • Oversee the operational management of services, which includes budget management, program development, compliance adherence, and record-keeping.
  • Manage vacancy rates to ensure service continuity and availability for clients in need.
Requirements:
  • Leadership experience in a community or human services organisation
  • Knowledge of funding standards, guidelines, and legislation
  • Strong communication, leadership, and problem-solving skills
  • Strong written and computer skills for the creation of plans, programs, reports, and correspondence.
  • High level communication, influencing, liaison and negotiation skills.
  • Established problem solving and conflict management skills.
Benefits:
  • Salary Sacrifice
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment dedicated to making a positive impact in the community.
  • Comprehensive training provided on all aspects of the role, including transition to the Alayacare Client Management system.

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