Senior Product Manager, Digital AI

4 days ago

Macquarie Park, Australia Singtel Full time

It starts with YES

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Our Customer Success division plays a key role in bringing that vision to life, being responsible for our digital channels and accelerating the responsible use of AI across Optus.

This is your opportunity to join an award-winning AI team that is driving Optus towards a vision of becoming an AI-native Telco. 


As a Senior Product Manager, you will drive the development of AI-driven digital experiences, lead strategic initiatives in the AI space and ensure alignment with Optus' service and sales strategies to enhance customer engagement and digital leadership. 

Your day in the life of Senior Product Manager, Digital AI:

Support the AI Digital strategy and broader alignment with Optus Service and Sales strategies

Ensure the roadmap of allocated initiatives clearly delivers business and customer value, in line with a squad’s Objective/Key Result Areas

Drive thought leadership and develop AI Digital experiences for Optus customers across all products

Drive Optus to be a digital leader in seamless innovative digital service and sales

What makes you perfect for the role?

Experience in the development of product strategy including pricing, product features, channel development and promotion

A passion and desire to be an early adopter and leader in the AI space 

Ability to lead cross functional virtual teams and resolve, prioritise and articulate business requirements

You are empowered and thrive working in collaborate teams, you are solution oriented and have a continuous improvement attitude

Innovation and continuous improvement is what sets you apart from your peers when it comes to Customer Experience - everything you do derives a better experience for the customer

Optus is a place where we let you do you. We offer a range of benefits including:

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive paid parental leave, up to 14 weeks for the primary care giver

All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)

Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

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