Snr Mgr, AI Strategy and Business Operations

2 weeks ago

Macquarie Park, Australia Optus Full time

It starts with YES

At Optus, we have an ambitious goal to be Australia's most loved everyday brand. Our Customer Success division plays a key role in bringing that vision to life, being responsible for our digital channels and accelerating the responsible use of AI across Optus.

This is your opportunity to join an award-winning AI team that is driving Optus towards a vision of becoming an AI-native Telco. As the Business Operations lead for the AI tribe, you will be responsible for strategic planning, process improvement and cross-functional collaboration to drive excellence in the operations of the tribe.

Your day in the life of a Senior Manager: AI Strategy & Business Operations at Optus

  • Supporting development of Optus' AI strategy and developing roadmaps for AI products, setting the direction for how we deploy cutting edge AI-driven systems and technologies at Optus
  • Defining our AI Tribe's Annual Operating Plan, Objectives and Key Results in collaboration with the Tribe lead and leadership team
  • Leading cross-functional collaboration with senior leaders across Digital and AI to drive effectiveness and alignment in business operations for AI
  • Support backlog management and big room planning to help ensure accuracy and integrity of plans, measurement metrics, initiative prioritisation and resource allocation.
  • Driving excellence and process improvement in AI tribe operations, including planning; resource, financial, change and risk management; business case development and benefits realisation

Your skills to pay the bills

  • Broad commercial experience in a fast paced, technologically advanced and competitive industry, with experience managing the performance of Agile digital or tech teams (e.g. Tribes).
  • Commercially astute with an analytical approach to problem solving.
  • You love to empower, collaborate, be solution oriented, and have a continuous improvement approach.
  • You are passionate and knowledgeable about AI, emerging technology and the latest tech trends

Perks we love at Optus

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

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