Business Performance Analyst

4 weeks ago

North Lakes, Australia Auto & General Full time

About us:

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Purpose of the Role:

As our new Business Performance Analyst, you will be providing operational information, analysis and insight, to ensure emerging trends are identified and appropriate action taken. Reporting to the Business Performance Lead a key part of this role will be understanding the performance of the claims business, drivers for the results and future impacts to the business.

Position Accountabilities:

  • Deliver operational reporting to support the Motor Claims leadership team, identifying and providing insight on cost, productivity, quality trends and claims leakage
  • Proactively provide analysis to better support and inform business understanding and decisions and providing recommendations of corrective actions to address business challenges
  • Support the leadership team to define and track initiative benefits and determining & setting relevant KPI’s and targets
  • Assist in the development of a Reporting Framework
  • Develop reporting and analysis solutions leveraging the SAS data warehouse and BI tools such as Power BI
  • Develop and maintain modelling from varying sources of complex information from multiple systems/information sources
  • Identify, investigate and resolve data integrity issues, applying quality assurance processes when sourcing data and reporting to stakeholders
  • Resolve multiple conflicting user requirements into a common acceptable solution.
  • Promote an environment of continuous improvement and innovative thinking. Encourage initiative, creativity and lateral thinking in all team members

Knowledge and Experience:

  • Experience in business performance analysis and well demonstrated commercial acumen advantageous
  • Working knowledge of Claims Insurance business and processes
  • Advanced Microsoft Excel Skills
  • Intermediate SAS, SQL and/or Power BI skills advantageous
  • Ability to translate large volumes of data into meaningful information and insight and competent reporting skills
  • Demonstrated collaborative and consultative approach to work, with the ability to work both independently as well as within a small team
  • A collaborative and consultative approach to work along with accuracy, high attention to detail and the ability to multitask
  • A Business/Commerce qualification with a specialisation in Information Management, Business, Finance, Statistics or Mathematical qualification desirable

Our Perks:

  • Location – Our North Lakes site has secure free parking and access to transport
  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year
  • Paid parental leave - We support our new parents with paid parental leave and other benefits
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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