Business Analyst

1 month ago

North Lakes, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey.
Our aim is to provide prompt service with personal attention to all our customers and at the same time remain vigilant in the management of incurred costs.

The C&A Change Delivery Team’s purpose is to

  • Ensure delivery of initiatives with project & change management expertise
  • Work with the business to deliver problem definition and solution design with business and process Analysis expertise
  • Enable every member of the C&A team to understand the skills and processes required to implement change successfully in the Business
  • Deliver excellence in day to day operational support

Reporting to the Delivery Manager, the Business Analyst will ensure the successful design and development of solutions for Claims and Assessing. This will include analysis activities for new business processes, new products and operational process improvements. The Business Analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.

Gathering system and process requirements and designing innovative solutions to business problems, which may involve:

  • Facilitating workshops and engaging with relevant stakeholders and subject matter experts;
  • Conducting field & desk research e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics;
  • Developing business process maps to ensure clarity around process for all stakeholders
  • Where IT system solutions are included, translating business requirements into functional and system / I.T. requirements and specifications, and briefing these into the IT department.

Delivery a quality outcome through the effective management of issues, change requests and testing, including:

  • Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
  • Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
  • Monitoring of changes post implementation to ensure success;

Contribute to project and program delivery by:

  • Actively managing artefacts, including user/ business requirements, sitemaps, wireframes, proposals, scopes and project plans;
  • Taking accountability for assigned deliverables and ensure effective and transparent communication with the project team.

Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively, through:

  • Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
  • Supporting the continuous improvement culture by acting as a strong supporter of change ;
  • Remaining a positive and proactive contributor;
  • Networking with internal/external resources to bring best practices to the projects/organisation.

Ensure changes are effectively supported once implemented, including:

  • Policy, procedure and training material/user guides as appropriate;
  • Business process maps;
  • Reference material to provide clarity of system functionality;
  • Ensuring the Support & Testing Team have the necessary knowledge to support the change.

Any other reasonable duties, as required, to ensure effective delivery of changes across C&A.

What experience you’ll bring

  • Tertiary qualifications in a related discipline.
  • Minimum of 2-5 years' experience as a Business Analyst.
  • Strong business process modelling (BPMN, Visio), As-Is/To-Be process mapping and data models
  • Highly developed written and verbal communication skills
  • Facilitation skills.
  • Stakeholder management.
  • Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation.
  • A superior level of attention to detail and accuracy.
  • The ability to work autonomously while maintaining focus.
  • Experience in managing and completing user acceptance testing.
  • Must be a strong problem solver, comfortable with complexity and ambiguity.
  • A passion for the User Experience.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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