Customer Technical Services Officer

4 weeks ago

Adelaide, Australia SA Water Full time

About the Company 

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job  

The Customer Technical Services Officer is a key role responsible for providing technical advice and investigating water and sewer infrastructure issues within the metropolitan and outer metro areas. This position focuses on ensuring compliance with legislative requirements and delivering high-quality services to internal and external customers. The officer will work on a wide range of technical tasks, including connection approvals and designs, customer complaints, billing inquiries, metering issues, recycled water audits, and backflow prevention.

This opportunity will be based at Hope Valley or Happy Valley.

About Customer, Community and Engagement

The Customer, Community and Engagement group drives customer outcomes by delivering exceptional experiences and tailored solutions that grow business, revenue, and the state economy, while actively engaging with communities, and collecting valuable feedback.

In addition, your responsibilities will include:

Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day. 

You will: 

  • Undertake investigations and provide technical advice on water and sewer infrastructure, including standard connection approval, meter testing, billing inquiries, and recycled water audits.
  • Ensure all work adheres to the Water Industry Act, Regulations, and corporate policies. You will be responsible for enforcement of water conservation measures and assisting investigations related to offences.
  • Respond to and investigate customer complaints, including billing issues, high/low water use, and ministerial inquiries, ensuring a high level of service and clear communication.
  • Conduct investigations and audits to prevent backflow risks and ensure safe connections in line with industry standards.

Your success in this role will come from: 

  • Certificate IV in Government Compliance/Investigation (Desirable)
  • Highly developed customer service and resolution skills
  • Current driver’s licence
  • Knowledge of the Water Industry Act and Regulations (Desirable)
  • Practical knowledge of SA Water policies and water/wastewater services (Desirable)
  • Familiarity with network infrastructure standards (Desirable)

Further information can be found in the attached PD- Customer Technical Services Officer.docx

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy from the Talent Acquisition team tracy.rayan@sawater.com.au

Applications close 4pm, 5 December 2024.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted. 

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