Customer Service Officer

4 months ago


Greater Adelaide SA, Australia BGIS Full time

Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today

**This role is full-time permanent in Adelaide, SA**

**The roster is afternoon shift 2-10 PM Monday to Friday and 16 weekend rotations over a period of one year**
**Hybrid work model once established in the position. 3 days in office - 2 days from home.**

**In this role you will**:

- Answering incoming calls, and delivering prompt, accurate and timely customer service
- Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met.
- Liaise with service providers and Facilities Managers for clarification of technical issues.
- Update our management system to ensure the timely rectification of building faults.
- Adhere to KPIs and reporting on service levels.Escalate relevant issues to the appropriate personnel/management.

**Skills And Experience**:

- Strong demonstrated experience working in a Customer Service or Contact Centre environment.
- Experience working with internal and external stakeholders at varying levels of an organisation.
- Ability to interpret queries and assist appropriately.
- Demonstrated attention to detail including good key board skills, speed and accuracy.Able to respond quickly to change and adopt a flexible / innovative approach.

**In the Operations Centre BGIS provide**:

- Comprehensive and structured Training in Facilities Management.
- Exposure to a diverse range of clients in the commercial sector.
- Close knit and supportive, fun team environment.
- Relaxed Dress Code - leave your suit at home, we are smart casual.
- Reward and Recognition Program - hard work is noticed and appreciated.
- Opportunities to join social, CSR, and other committees for those who love to make a difference.
- Employee Recognition Program.
- Excellent Company Benefits.
- Paid Parental and Volunteer Leave.Donation Matching and much more.

**About BGIS**
BGIS is a global leader in the provision of facility management, project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 10,000 globally, BGIS focuses on delivering innovative service solutions that create value.

Globally, BGIS manages over 50,000 client locations totaling more than 50 million square meters across markets including Government, Education, Utilities, Financial Services, Oil & Gas, Healthcare and Cloud Enterprise.

If you are ready to take on this exciting opportunity and contribute to our organization's growth, please submit your resume.

BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have passion for sustainability and drive for innovation.



  • Greater Adelaide SA, Australia Entree Recruitment Full time

    **Full-time 12-month contract | Located in the Adelaide CBD | $70,000 + super** - ** Provide exceptional customer service and build relationships** - ** Fast-paced, supportive working environment** **About the Company** As a significant employer in South Australia, our client is a diverse member-based association that positively impacts the lives of its...


  • Greater Adelaide SA, Australia HAYS Full time

    Put your excellent customer service skills to use and join a supportive team within the logistics industry! **Your new company** This is an exciting opportunity for a customer-centric and results-driven officer to join the Transport and Logistics industry! **Your new role** As the Customer Service Officer, it will be your role to service clients with...


  • Greater Adelaide SA, Australia HAYS Full time

    Join a state government department to provide exceptional customer service **Your new company** This State Government Department are responsible for an essential service relating to housing within South Australia. They are seeking multiple customer service officers to join them until the end of the financial year to assist in managing customer phone...


  • Greater Adelaide SA, Australia Vinidex Pty Ltd (Australia) Full time

    About Us Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia's foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing...


  • Greater Adelaide SA, Australia Downer Group Full time

    Opportunity to work with a great team on the SAHA Contract - Monday - Friday - Adelaide Office CBD - On-going training and career development - Attractive hourly rate! We have an opportunity for Operational Support Administrator to join the team member in Adelaide, SA. In a helpdesk environment, the Operations Support Administrator is responsible for...


  • Greater Adelaide SA, Australia HAYS Full time

    Join this reputable manufacturer and distribution company and be part of their excellent customer service team **Your new company** This leading precious metal manufacturer and distributor is looking for a Customer Service Officer to join their team to deliver exceptional, efficient, and professional levels of customer service within their precious metals...


  • Greater Adelaide SA, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Adelaide, SA - $69,863 - $72,767 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. The Unique Student Identifier (USI) is a...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Adelaide Kingscote branch.**: - **Permanent Part Time position - 15 hours per week.**: - **Ongoing training and development available to grow your career.** **How will I help?** You'll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Arndale branch.**: - **Permanent full time position - 33.5 hours per week.**: - **Ongoing training and development available to grow your career.** **How will I help?** You'll be the face of BankSA - working in-branch to help our customers achieve their financial goals. How will you do it? By...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Bank SA Elizabeth branch**: - **Permanent part time role - 33.5 hours per week**: - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of Bank SA. We want to help all of our customers with all of their banking. Not just...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our West Lakes branch - **Permanent part time role - 25 hours per week (9am-2pm Mon to Fri)** - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of Bank SA. We want to help all of our customers with all of their banking. Not...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer You will be the face of Bank SA helping our customers reach their financial objectives! - **Join a supportive team in our Ceduna, SA branch - **Permanent part time role - 12.5 hours per week - **Customer service role working with the local community** **How will I help?** First up - you'll be one of the friendly faces of Bank SA....


  • Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia BGIS Full time

    Are you an enthusiastic and diligent Customer Service professional looking to work around other life commitments? Join our supportive team today! **This role is full-time permanent in Adelaide, SA!** **The roster is evenings and consists of three weekdays plus Saturday and Sunday each week.** **Hybrid work model once established in the position. 3 days in...


  • Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity are seeking Security professionals to join our team on a casual time basis. **So, what does the role look like?** Our Security Team are passionate about maintaining a safe and secure environment. We are seeking people with exceptional personal presentation and a high level of integrity to join their professional and high performing team. Our...


  • Greater Adelaide SA, Australia BGIS Full time

    BGIS we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia BGIS Full time

    At BGIS, we are a leading organisation in Integrated Facilities Management dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced Customer Service Officer to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...


  • Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity are seeking Security professionals to join our team on a casual time basis. **So, what does the role look like?** Our Security Team are passionate about maintaining a safe and secure environment. We are seeking people with exceptional personal presentation and a high level of integrity to join their professional and high performing team. Our...


  • Greater Adelaide SA, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Adelaide Branch**: - **Permanent full-time position (38 hours per week)**: - **Mandarin speaking desired** **How will I help?** You'll be the face of Bank SA - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...


  • Greater Adelaide SA, Australia BGIS Full time

    As we continue to grow, we seek a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce. **The Role** Reporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first...